Sally Beauty Supply

Very unhappy with my service today! I have been shopping this store for a very long time and never until til today I felt as disappointed. I went in after leaving the nail salon next door, because I saw that there was a “sale” on some items I buy frequently from this particular store. Just to add , this store has not been reliably stocked since opening up fully from the pandemic. I asked the clerk for some assistance with an item, she went to check and they didn’t have it. So my items that I already had were sitting on the counter. As we went back to check out, a man just walked in for a return and she slid my items to the side and told me “oh he’s just here for a return and I’ll be back with you “ , she walked away with him and left me standing there to wait! In a GREAT deal of feeling wronged as the next customer, I walked out to avoid disturbance!! That was not right and I am not happy going back there even IF it’s convenient to my place of business! Respect and the right “principles “ go a looong way when you are running a business.

Had a very pleasant experience after the other Sally's store I just left that was horrible. Jasline and I probably spelled that wrong helped me and she was so courteous, professional, and overall pleasant to speak with. Thank you Jasline!

I was greeted when I entered. That's pretty much the end of the pleasantries. An item I wanted came up for the wrong price. I was told clearance items were an additional 50% off so she was going to take half off of what it rang up as. Ummm. No!! I was never made aware of the sale so I went back to browse again. While looking, another exceptionally pleasant customer entered. The cashier stared at her to the point the customer even said, "I won't bother you anymore." I got to the register, she didn't fix my incorrectly priced item. When I pointed it out, she took this overdramatic breath as if I were killing her. I'm not used to this pathetic kind of treatment at Sally Beauty. Unless you're desperately in need of an item because they are stocked which is why I gave two stars just shop elsewhere.

So at the South Tryon Sallysonce again another review for this store this woman at the register todaypale ,small,dark hair with glasses told me I cant exchange without a receipt before even asking if I had 1. I find that funny if that actually is a new policy like she says since when I came in a week ago they could find my purchase with my card so she told me she will do it this 1 time. You sure will do it this 1 time because I'm done with Sally's. She says it's a new rule n they won't be accepting returns that are opened....Also she tried to get rid of my 5$ off coupon before seeing if it was an even exchange which it was. I will be ordering online directly from the company's that sell the products I need.

This is a very nice Sally Beauty to shop at. The employees are very nice and go out of there way to make sure I am always taken care of. I continue to come back to this location because of the new management and the new staff.

On some products that can be a bit overpriced... By the time they price compare I would have found it elsewhere for a better price! It could be just my luck but they always seem to run out of the more popular items....

If I could give this location a negative star I would! Gail or if that’s her real name the store “manager” was very rude and unprofessional! I’ll never visit this run down location again

There’s a girl that works there in the morning she’s seems Hispanic. And she is the sweetest young lady I’ve come across to recently . And very helpful.

Starting to see Sally's has little to no training from one location to the next. Slack customer service at this location.

Great selections, prices, and wonderful customer service.