Salt Lake Tennis & Health Club

This gym is the one of the nicest gyms you'll find in the greater Salt Lake City area. I've been exercising in gyms for over two decades and the experience here is second to none. The equipment is all new and top of the line from Rogue Fitness. The trainers are very professional and serious athletes in their own right. They know their stuff to boot. My experience with the membership staff Heather was very pleasant. All gyms get negative reviews but most of the ones I'm reading about this gym seem totally fake. Heather was transparent in signing up both in pricing, length of agreement and costs for additional services tennis, childcare etc. I'm almost tempted to not post this because I like that the weightlifting area has never had more than 10 people in it during the times I worked out. I'm told the owner is investing heavily in adding even more equipment. Excited for what the future holds.

I love the this gym! Very clean, great classes, easy to get a court time and new workout equipment. My only complaint is that the men’s sauna isn’t working 90% of the time. It’s been like this for about a year. Why??

Overall, a great health club! A couple suggestions: Treadmill TVs get in the way of short people - could you take a few off? Are there plans to add a Racquetball Court?

Terrible customer service. High rate for a very poor experience all around. I joined to use the gym and just after a month they got “new and improved” gym equipment that ended up being very odd, un-usable, not user friendly and a very poor layout. The free weights were ALL over the place always, never once organized, extremely unprofessional for a gym environment having weights all over the floors basically thrown wherever. When I wanted to cancel my $120 membership because of my terrible experience to my surprise I was told I needed to pay a $150 cancelation fee ON TOP of my $120 monthly fee. Originally, the front desk staff told me I paid an initial fee at sign up so I could cancel at ANYTIME with no fees and no time frame. What I was told is so very incorrect from a very undertrained staff. Now I am having to pay $120 for a month that I do NOT want. PLUS another $150 to cancel. For your own sanity, do not go here ever, do not believe a thing the front desk staff tells you, and DO NOT join their membership.

The facility is nice. The biggest issue IMO is cleanliness. The women's locker room gets cleaned about once a month, if that. My husband has indicated the men's locker room is about the same There were times the showers and changing areas were not cleaned for nearly 2 months. The steam room in the women's locker room has been broken for nearly 6 months at the time I'm writing this 5/2/22. The sauna was cleaned 3 times in the year I was a member, the steam room about the same in 6 months, the other 6 months it didn't work. I spoke to and emailed management about the cleanliness issue several times, which would result in a cleaning.... and then .... nothing again. I watched as front desk staff and management walked through the women's locker room with trash on the floor and didn't stop to pick it up. It's a shame that such a beautiful facility is so dirty. The common area seems to get cleaned about once a week, which for such a high traffic facility just isn't enough.

Management and customer service is very poor. Karen and Heather were not good to work with. We felt conned into a contract and they charged us for things we did not agree to. The membership is not worth it. You’ll have a better experience at any other gym.

We were lied to by Heather and told we could cancel our membership at anytime. This is not true it is $150 to cancel even though we paid a fee upfront so we could cancel at anytime. Everybody is extremely unprofessional and the staff is rude and not knowledgeable about their own practices. They will nickel and dime you for everything. The gym is always unorganized and not well kept.

I'm leaving this review as an employee of this establishment for the past 1.5 yrs. I love it here and as far as I know my co-workers do too. We have the best director of tennis in the world and management definitely cares about making the facility the best it can be. I love everyone that I work with and I will be a lifelong supporter of the Salt Lake Health and Tennis club.

Terrible managment. Terrible instructors. Terrible facility. Too many problems to talk about. Will NEVER go to this recreational center again. The summer pool pass is crazily overpriced, members are treated like cash cows a cheese sandwich from the snack shop was well over $6 and the staff are not helpful and immature. Yes, the facility is ran by high school kids that really don’t care about you or the facility. Had several problems with other members of the pool - kids - treating my children horribly. Made fun of them. Pushed them off diving boards. Completely against pool rules. The lifeguards do nothing because they are kids so they don’t want to be the bad guy with other teens, the woman in charge does nothing. To solve my problems with the teen pool issues I had, she had me sit down with 3 boys that harassed me and my son to figure out how we can coexist. Who does that? Has a member talk to another member that has beef with. So completely unprofessional. I would say disorganized is an understatement. You get the run around and then have to keep tabs on people getting back to you. Signed my son up for swim lessons in April, to learn in June that my son was in the wrong group and that there were no other swim lessons available to him. Broke him down due to what the instructor did and did not say. Very rude. I’d run for the hills before I joined this club for any reason. I was very close to suing them for distress, discrimination, charging my credit card illegally for club needs I did not sign off on, avoidance and unwillingness to appropriately handle club policy AND for contractually changing its rules to favor their situation. The club would not reimburse me for the summer. Even though I mentioned the above to them. I even alerted them to a family crisis that occurred at the end of June, and they wouldn’t terminate my contract. I had my brothers death certificate, date, etc so they could see that the pool was not something we could no longer attend because we had family to care for - no reimbursement. They did give me $125 for the rest of the summers use - which there wasn’t. I could go on. This just happened summer of 2021 - and I’m still upset that the tennis club treated us terrible there. Perhaps public pools in SLC are the way to go.

Gym is fine, overpriced. Mistakenly, signed up for a year membership and still have to pay almost $20 to reserve a tennis court each time, unless you're outside $6?. Nice. Also, towels are only for rent and cost $1? haha. Not exaggerating when I say that every other gym will give you towels at no charge if you need one. Wild times.