San Francisco Shuttle Tours

Loved it. Would recommed. Good travel guide with fab brolly.
5 7 years ago (21-12-2017)

Easily one of the worst travel experiences I've ever had. Honestly if I had the option to give 0 stars I would. Firstly, the tour guide was over 20 minutes late and we were left contacting the company to confirm the tour was still on. Each stop was AT MOST 10 minutes, while you spent the vast majority of time in a bus. Not at all the experience they suggest on their website. They did not drop us off back at our hotel even though we paid for this service and asked the tour guid, the reason provided was "the driver is in a bad mood." That same driver was also the reason we were stuck outside the bus at one stop as he was napping in the back. But to my dismay this wasn't the worst service I'd receive through the company. I than called twice and emailed over 5 times to share my experience and received one email back saying they were reviewing the matter... it's now been over a month. Honestly I'm not one to complain and have done a number of different tours around the world, truthfully this is the worst service I've ever received. Absolutely would not recommend.
1 7 years ago (15-07-2017)

We took the 5 hour tour and it was a good deal to do it given our very limited time in San Francisco. I'd recommend that you spend less time eating at Sausalito and get a few more sights in but the rest of the sights were well covered. We did feel rushed at times but when I look back at it, we did cover a lot. Our tour guide, Kyle, was good, but was sometimes too long winded and taking about his experiences with another tour company (Grayline). Will recommend this for optimal coverage.
4 7 years ago (07-07-2017)

UNETHICAL! They failed to provide me with a full 85% refund as promised on their website and then ignored my email requests to be paid the remaining balance I was due. Based on my experience, they are purposely shorting customers when issuing refunds and if so, they likely owe thousands of dollars in refunds.
1 7 years ago (01-11-2017)

Great ride across the Bay!
5 7 years ago (15-12-2017)