Scoops Old Fashioned Ice Cream Store

We always stop in here when downtown. My boys like most boys like ice cream and they, have a nice variety. The shop reminisces from Winter Garden of old. Has that old citrus town feel. Service is fast and the place is clean. Pricing will seem to cost more than others. However, to be able to have that old town feeling while cooling off is worth it extra cents. We started at four stars, since downgraded to one star (service only), are for what seems like a lack of enthusiasm for service. Full disclosure. I do not eat ice cream but, I observed the service factor with my wife and boys during every visit. Just seems to be lacking, Not a show stopper (Update: after the last visit. It is now a show stopper!) Update: I and the boys stopped in again on the evening of March 26, 2018. As I stated earlier. I do not eat ice cream. However, the boys do and happen to love this place. Again, by pure observations, the staff is not very friendly . . . at least not that I have been able to observe regarding the interaction with my boys. They tend to favor certain people more than others. I understand this behavior and unfortunately my boys do not...yet! After the last experience. I am going to downgrade the rating. Before the hate! Understand that I am not on here to bash any business. We like the ice cream, but not the customer service. This is an unbiased review based on my continued experience and observation. My objective is in fact to support businesses, especially small businesses. My observations from day one have been pretty consistent regarding the customer experience and not the product (Ice Cream). I do not feel like I have to patronize this business until I see an improvement in the customer experience. Until then, I cannot in good conscience recommend this place to anyone at this time.
1 7 years ago (30-03-2018)

Wow. I've went here before, and they were very nice and helpful, but today I asked if my ice cream is ready and the owner literally yelled at me. "give me a second kid" he said. Good ice cream, in a perfect place if you want to hang out with bigots. So please Scoops ice cream. Close down.😉
1 7 years ago (18-05-2018)

I agree with Daryl. I love referring to reviews on Yelp but never leave them. I sat in this beautiful ice cream shop, enjoying my ice cream with my 5 year old, and listened to (who I wonder if is the owner) a middle aged balding man with glasses who worked behind the counter just b*tch (no other way to phrase) to a young blond female who worked there. They had a steady flow of patrons, who any small business should give thanks for, and in a nasty tone states to her "The weekend comes too fast." Complaining about customers, and happy ones at that?? A few minutes later the female (20 something year old blond with a braid) says loudly "46 more minutes til we're outta here!" Why? Just why? While I loved everything about this place initially, the employees ruined my ice cream and my whole experience. Won't be back and here I am leaving a poor review too :(
2 7 years ago (24-03-2018)

Excellent flavors, excellent customer service. This is my go to for great ice cream. Perfect for hot Florida afternoons!
5 7 years ago (13-05-2018)

Great place!! With fair prices.Awsome reward after a long,long 5mi bike ride..
5 7 years ago (12-05-2018)