Sears Auto Center

The mechanic that has been working on my car is Awesome. But the front desk lady i spoke with yesterday did not make me feel like a valued customer. Definitely made me feel like she wanted me to leave. So i did just that. My tires are under warranty so I'll be back.

I took my car for oil change. The black guy at the customer service appeared tire or lazy, not even say hi nor acknowledge that I was in front of him needing service. I asked for an oil change. He said it may take two to three hours. There were about 6 bay, I saw less than 10 cars parking outside. They are turnining people away because they are lazy. Sears supervisor need to take a look at this place.

Save yourself a huge headache and head to Discount Tire if you need tires. I dropped my truck off at 11:00 on Monday, I stressed the importance of me needing to be out of there within 2 hours bc I had head out of town for work. She said only 1 person is ahead of me and I'd be fine. 5 hours later, my truck was almost done just replacing 4 tires, maybe a 5 min job for one guy. I tried to pay but their chip reader wasn't operating right. They had no other option for payment. They couldn't punch my CC into their computer never heard of a company not being able to do that. They then took the new tires OFF the truck and I had to leave empty handed. Wasted 5 hours of my time and they weren't even phased by it. They're just punching a clock over there, they couldn't care any less of their customers. While I was there, I noticed every other customer there was extremely annoyed with their service as well.

The people working here were very friendly and helpful. I brought my car in for new tires and alignment. And even when they found other problems, they worked with me to resolve in a reasonable manner. I did not feel like I was getting scammed as it tends to feel at some auto shops.

Stopped in to see if I could get the nail in my tire fixed. Tech told me 1 it couldn't be patched based on where the nail was and 2 b/c of tire age, Sears would not allow only one tire replacement, but instead all four would have to be replaced. Consulted other knowledgeable persons. Their recommendations dismissed tech's statements as mere sales pitch. Shopped around. Took vehicle to an independent shop. Fixed issue for $10.82. Speaks for itself.

All I can say is wow!!! Jeremy Figueroa did a fantastic job he was sensitive to my situation and genuinely wanted to help. Walked out with 4 new tires at a great price and a new favorite location for my car services. He goes above and beyond, anyone needing great automotive care should come to the Shepard location!!!

If it were possible get rid of the rude guy behind the counteraround noon on 18 May 2019. Have come to this Sears automotive for years. Not anymore. They were just wanting us to buy they're tires for a wheel alignment. We ended up going to a different Sears with no problem.

The Sears Auto Center near me had closed so had to come out here. Great price, service, and fast. Got my 4 tires installed and an alignment done in about 1.5 hours on a Saturday. Service updated next day on Carfax. Can't beat that. Just wish Sears kept more places in Houston open because this one was kind of far for me.

I gave them one star because there is no option for 0 stars. I brought my car for alignment and they did not fix the problem. They caused in addition another one which I have to go to the dealership and pay to fix it. They are lucky I am not filing a lawsuit. Don’t ever go there. Not recommended at all!

Better to pay little more and get quality work. All employees including front desk and so tired to look at the customer. They try to avoid you, wondering why sears is going out of business. Never pick up the phone, I made an appointment three times I always get the conformation but the store never got one.