Nicole sincerely tried to help understand and treat my condition. The other staff too have a caring helpful nature. I feel confident going to Select PT, because I feel I can expect the best the therapist have to offer and get tips and exercises that I can continue at home.
5
7 years ago (25-05-2018)
I've had chronic knee pain for many years, following 2 ACL reconstructions and this is by far the best PT office I've ever been to! It's clear that everyone in the office really cares about supporting you in your own individual pathway to recovery.
In addition to that, I always have great conversations with everyone there! If I could, I'd give Select 80 stars! Thanks Sam and Nicole and everyone at the Select team!
5
7 years ago (09-05-2018)
Nicole is one of the best physical therapists I've ever seen—she helped me get both my shoulders back into shape after a double latterjet procedure. The office staff & PT aides are super friendly and helpful.
5
8 years ago (12-09-2017)
I had Nicole for a couple of issues with my shoulder and wrists. She was very helpful, knowledgable, and personable and the assistants were very eager to help as well. I feel much better after attending and would recommend!
5
9 years ago (28-01-2017)
I just got off the phone with Nicole Reiss, the Director of the California Street location Physiotherapy Associates who informed me that they would not be able to take me on as a client because of apparent "No Shows & Cancellations"...
I informed Nicole that for all previous appointments that I could not make, I called ahead and canceled outside of one instance. I also told her that I was actually canceled on the MORNING OF an appointment by a receptionist who informed me that the PT I was scheduled to work with had jury duty - this subsequently canceled my appointment later that week as well. I did not reschedule at that time, and left town for Thanksgiving the next day. I called today to reschedule and that was when I had the conversation with Nicole.
Even after I communicated the above, Nicole proceeded with her automated response that they will not be taking me on as a client. I asked her if she could respond to what I said and again she responded with the same response.
I felt her demeanor was incredibly rude and inconsiderate - especially in light of the fact that it was clear that their receptionist was incredibly unorganized and at fault for the miscommunication. This was very disappointing . . .
1
9 years ago (07-12-2016)