Semper Solaris - Inland Empire Solar and Roofing Company

Wow! What a great experience from start to finish. I particularly want to point out what a great job Hans Rheinheimer, the sales consultant did. He was extremely patient and thorough and set reasonable expectations for cost, timing, and solar production. I shopped around a fair amount, and had one bid that was lower than Semper Solaris. It was the professionalism and integrity that Hans showed that convinced me to go with them. I also really appreciated the regular project updates I received. Each step was listed along with the expected time frame for the step. Some of them were broad, like building permits 2-10 weeks, but knowing the best and worst case really helped set expectations. And they provided regular emails and phone calls so I was never in the dark. Overall, a 5+ rating. I'm very pleased!

We originally had Tesla for our solar. We lost communication with them, which I later found out it was on my part. So we decided to go with Semper Solaris in the meantime. We are former military and felt going with a military owned business would be good. After being in the contract for only 10 days, Tesla reached out to us to fix the issue. Tesla was able to give us more kilowatts for a lot less than Semper Solaris. In other words, more solar panels for less. So I asked to cancel the contract, which again, we only had for 10 days and they refused to return our deposit. They said they had a 5 day cancelation timeline, which I do not recall them telling me over the phone. Their deposit is $1000 compared to Tesla's at $250. With Tesla you can get your deposit back up until installation. If you go with Semper, they are more expense and make sure you shopped around because once you give them your deposit you will lose it

Update 10/18/2022 - They replaced the inverter under warranty on September 15, 2022. Was still having issues and they came back to correct them with in two days. The system is working just fine and today they were able to provide the website information to monitor our system. Update: I was very happy to receive a response to my review on the next business day. They ordered the inverter. They do not know the expected time of delivery at this time. I appreciate them reaching out and communicating with me regarding this concern. Our newly installed system of just over a year had the inverter go out. We had issues from the beginning that were ignored. It took two weeks for them to respond. They did after two weeks, we were told the inverter needed replaced and would be ordered. Two weeks later an appointment was made to replace it. The tech shows up late to tell me he will check the unit. NOTE we have not had solar working for the past month in the desert always over 102. Today 110 along with electricity being turned off from the electric company. I told him a tech was out. I informed we were told the inverter needs replaced. I said one should have been ordered weeks ago. He said it was not. Sorry for the miscommunication on their part. I sent them an email weeks before which addressed the fact the damages incurred due to having to pay for the electricity and how were they going to compensate us since we purchased their unit over 60k. No response. Now another day off of work, no pay and no response from the company. I explained all of this to the tech. He informed his supervisor would call me right then and he left. Never received a call. Followed up with an email to them as well as a response to their were you happy with our service. No contact made by them. This company has failed to communicate. Has no regard for their client and just doesn't care.

Not different than the rest like they say. Just like the rest actually...the salesperson says yes yes yes! Then 20 more people get involved. Each one tells you something different, whether it's about the installation times/dates or even what they are actually doing. In the end I didn't even get what I expected and asked for in the first place. I've already contacted them and there is "nothing they can do". DO NOT TRUST. Do not trust! Still haven't done anything to remedy original issue and now STILL waiting on it to be connected to the electric company. MONTHS LATER.

Semper Solaris is the first company I have felt compelled to write a review about. I believe in their service and commitment to their customers. The professionalism and quality of work is second to none. They are very responsive to email and phone calls, project was completed on time as promised and producing exactly what they said it would. Being a Marine Corp veteran, the whole experience is what I would expect from a veteran owned company. I have and will continue to recommend them to all my family, friends, or anyone looking to have solar installed on their home.

From start to finish, the best service I have ever had the pleasure of experiencing! We had solar, and a new furnace/air conditioner installed. From the sales rep, the schedulers, to the HVAC and Solar install teams, everyone we interacted with were knowledgeable and extremely helpful. Any concerns or questions we had were handled promptly. From the time we signed the contract to the county inspections required to approve the completed work, the time frame was just under two months for everything. The workmanship of each install was completed with not only excellent skill and attention to detail but they each took the time to explain what was happening and what to expect next. As a home owner, I understand the complexities of choosing the "right" company, I am confident when I say hands down we made the right choice!