SEPHORA inside JCPenney

workers are always rude,went in there to get a concealer and got home and the concealer was already used and it was the wrong shade in the box, always out of stock on everything!!!!!! really dirty nothing cleaned
1 7 years ago (11-04-2018)

I have shopped at this store more times than I can count and spent a lot of money over the years. I called a few days ago regarding a makeover for an event that I have coming up. I received no phone call after being assured would get one by the end of the day. No contact from anyone. I understand they get busy and are probably busiest during the weekend but they could have let me know. I called ULTA and with no problem at all was scheduled an appointment the first time I called. Super helpful and professional. I will no longer be shopping at Sephora. ULTA Beauty has now gained business and I will be extremely happy to spend my money with them. Thank you from ULTA for gaining our business. It is greatly appreciated. Keep up the good work for us!!!!
1 8 years ago (19-01-2018)

They are constantly out of certain products and have a lackluster selection. Wanted to try a new foundation but they have been out of my shade every single time I go. The worst part is that I bought something recently with a Sephora gift card. I ended up needing to return it, and instead of giving me a refund on a Sephora gift card, they gave it to me on a JC Penney gift card. Remember that foundation that I wanted that they never have? Well, now I can't even go to the mall Sephora or shop online for it because I have a crappy JC Penney card that can only be used at crappy JC Penney. It's not right. I expect to be refunded in the form of my original payment since that is the OFFICIAL SEPHORA RETURN POLICY.
1 8 years ago (17-11-2017)

Tried to return something I ordered Sephora on line . Was rudely told I could only get half my purchase price because I opened it. Even though I had my receipt and the email where I ordered it. Came home and called Customer Service and was eagerly helped and will get a full refund. (Product did not perform as described or I would have kept it)
1 8 years ago (05-12-2017)

Nice jcp sephora. Does not carry all of the sephora items.
4 9 years ago (31-01-2017)