Shake Shack

Our order was a little delayed, the nice manager apologized and gave me a couple promo cards for our next visit and brought our food to our table himself. The food is always fresh and delicious, it’s no wonder it’s always busy. The employees greet you with a smile and are friendly even when it’s super busy. Thank you to the manager! Second time at this location and we will definitely be back.

The parking lot can be a challenge if Barnes and Noble and Shake Shack are both busy. My daughter was excited they were not using latex gloves on this day. ShakeShack in NYC is favorite when we are in the city and hungry from walking but we had not eaten at the VB location since they were using latex gloves. I am not sure when that changed but we were happy to hear they use vinyl now. Staff was welcoming and helpful plus the restaurant was very clean. The food was underwhelming though. We ordered takeout at the kiosk. Several burgers and 2 fries. The other family members were happy with their burgers. I ordered mine in a lettuce wrap which was wilted and seemed like I was served the outer leaves that usually go in the trash can. I removed them and just ate the burger which was thin and overcooked. The fries, which are over $4 per basket were undercooked and tasted like old frozen processed french fries. Nobody ate them so that was almost $9 in wasted food that ended ip in our compost. The fry sauce was extra thick and heavy on the mayo. We haven’t ruled out going back but we will definitely asked for the fries to be cooked longer, if that is possible at the kiosk.

So glad to have this one and ONLY location in the 757 Virginia Beach area. The next nearest one is more than 70 miles from me. So I'm grateful. They offer a different variety of burgers and shakes with a few other items and I must say everything tastes delicious. I wish the bacon was crisper and im not a big fan of their crinkled cut fries but they are good enough to get the job done especially when you dip them in "Shack Sauce". So for an old fashioned burger off the grill I suggest stopping by this location. Parking is tricky at times. I usually order off the app. Service is real quick. Menu is a little pricey. -GoodEatzDee.

Food was good but slightly over priced… I got the Shack Stack added bacon… the bacon is honestly the disappointing part, reminds me of microwaved already cooked bacon. Fries are definitely over priced but ok they were like warm at best. Strawberry milkshake was great. No real atmosphere and not a single team member spoke…Food: 4/5

Amazing food & shakes! I got the Avocado Bacon burger & it was so good. My friend got the Carolina BBQ burger & he said it was delicious. Staff is friendly & they have indoor & outdoor seating. Definitely would recommend coming here. We will be back for sure.Food: 5/5

The Carolina BBQ burger, fries, strawberry donut milkshake and the mango passionfruit tea. Forget the fries. That burger was Dynamite. Get the fried pickles. Fast service, friendly staff. Get here.Food: 5/5

Ordering from the kiosk was easy. We ate outside; which was lovely and breezy. I liked the fact they have large sanitary wipes on each trash can top for individual use. Our food came hot and in a timely fashion. Our server was kind and accommodating. I had the bbq double cheeseburger without the fried pickles bbq Colorado. I have celiacs disease so I had the gluten-free bun. I loved that they toasted it! They have the best gluten-free buns! What I disliked was the restroom size. Only 1 toilet; however it was clean. Dietary restrictions: I have celiac disease so I can’t eat regular bread. It has to be gluten-free and they have the best ones. They also toast them without you having to ask. Parking: Parking lot; however depending on time parking can prove difficult.

This was my first time trying this restaurant. The non-dairy chocolate shake was just ok. Don't think it was worth the price. The fries were really good. I was skeptical about the Veggie burger. My assumption was that it wasn't going to be any different than any other frozen veggie patty, but I was pleasantly surprised. With all the toppings, it had a great flavor. For $8, it is definitely smaller than it should be [disproportionate to price]. These 3 items came to over $21, which is very pricey for fast food.

Absolutely amazing customer service at this location!! The manager was so kind and stopped everything to help my mom with her Mobile order. She was having some problems with the order going through and the manager came over and helped push the order through. After doing this he noticed we were together and my food was ready to go before hers. So he brought over some hot and crispy fries just the way we like them for us to share while waiting for my mom’s order. He also talked to us for a bit and how he moved here from Lynchburg to manage this restaurant. The restaurant atmosphere was warm and welcoming! Everything was so nice and clean! I loved that they had outdoor seating as an option! Check the app if ordering online because they are giving free lemonade’s with a $10 purchase! I lived that the had self ordering kiosks but knowledgeable employees working that are ready to step in and help with any questions or concerns. The Togo bags even had handles built in so no fear of your bag ripping before you get home to enjoy all the tasty goodness! The burger was cooked perfectly and so tasty, you can tell they use quality ingredients!

Didnt even mind waiting for the freshest, messiest in a good way, like lick the back of your hand, GOOD!! sandwiches. If you want something different then this IS THE PLACE!! The menu is one of a kind and offers some very unique items unlike any other burger place. For My first visit it was Absolutely Splendid!! And while I waited, Empire of the Sun: Walking On A Dream plays in the overhead speakers. Man!!! I guess it's just Me. The attendants were Nice and giving Positive Energy, to where I had to acknowledge and compliment them. My experience will bring Me back again soon, definitely. My meal was worth the price and adequate amount of time, No questions. Parking: Parking was not an issue.