Shane Co.

It's been a pleasure working with Shane Co on a number of jewelry purchases over the last couple of years. My husband first went to Shane Co to purchase my engagement ring, and they were very attentive and patient in explaining all the ins and outs of picking the right ring. A few months later, we put in a customer order for our wedding bands. They helped us out in designing them to our specifications and they came out beautifully! Since then, we've made a few small purchases for earrings, and also come in every month or so to have our jewelry cleaned, which is a free service. They always check our rings over to ensure they're structurally sound, and log every visit that we make. Even when they are very busy, they are quick to ask if we're being helped and ensure they have someone with us as quickly as possible. This will certainly be the place I come to for any and all future jewelry purchases.
5 8 years ago (22-05-2018)

We had a good experience here; my wife and I love our wedding rings. The service is good, and knowing the free regular maintenance entitles us to a loss warranty is a nice peace of mind. What bothers me is the sales staff touting no commission, when we all know a rose by any other name is still a rose. I also fear ever needing the loss warranty, and having them pull some vaguely worded fine print out to keep from having to honor it. I have had no experience with this, hence the 4 star rating, but I have heard stories that I admit could be from people who didn't take their rings in for routine maintenance. Overall I would recommend Shane along with a warning to keep your guard up like you would in a car lot. Be not mistaken, they are there to sell. At least they have a good product and don't appear to be screwing people over.
4 8 years ago (08-05-2018)

The selection of men's rings is decent, but the person helping my wife and I didn't know much about the rings. We asked simple questions, like what is the ring was made of, and in a few cases the staff member didn't know. The staff is friendly and there was someone that immediately greeted us, which was really nice. I recommend shopping around at other trust worthy stores like Robbins Brothers before buying anything.
3 8 years ago (08-06-2018)

Forgot to leave this review because: Life. I'm only remembering now because my Love is looking for my ring now and Shane Co pops up as a place to look. Going there and picking the engagement ring out was a pretty great experience. Picked it up around May of 2017. It looked so good in person as it should for that price tag. Proposed in July and everything was perfect except.....they got the ring size wrong. So my -now Fiance- couldn't wear her ring and she had every right to kick me off the edge of the Grand Canyon because of Shane Co and my failure (mine because I didn't ever look at the size in my excitement). So a once in a life experience sort of ruined by an overlook. (I know I asked for a size 7) She loves her ring, but now she's debating on even going there for mine because of this. When you spend this much you expect perfection in all aspects of the purchase.
2 9 years ago (14-04-2018)

My husband and I LOVE Shane Co! My husband first encountered this company when he bought me the most gorgeous pearl earrings for our anniversary a year ago. The locks on the earrings became lose but was quickly fixed at Shane Co and are better than ever. Our 5 year anniversary is coming up and my husband decided we would go to Shane Co again but this time to upgrade my ring. As soon as we walked in the store was beautiful and we were shortly greeted by Joseph. Joseph was such a great help when I explained what kind of ring I wanted. He was so patient and gave me enough time to look from ring to ring, diamond to diamond. He explained in great lengths on what type of diamond we were looking at and the differences. We spent 2 hours total (mostly me trying to select a ring) the rings online are amazing but are EXTREMELY OUTSTANDING in person that it was so hard to choose. Joseph is amazing to work with, to the staff around the store who smiled and are so friendly and would also conversate with us between customers. We will continue our business with Shane Co and recommend to anyone!
5 9 years ago (07-03-2018)