Reviews
I called Shawmut Glass for a table top on a new natural wood dining room table. I sent over the measurements and almost right after Aaron gave me options and then a price quote. In very fast time - he delivered and installed. Was professional, polite and delivered exactly what I needed. Thank you for being a great neighborhood business!
I'm not normally a review writer, but this time, I had to say something. I called Aaron At Shawmut/Alina Glass to give me a pretty straightforward estimate to replace 4 broken vapor seals in a large window in the South End, an area that he told me over the phone that he does a lot of work. He promised he would get me the estimate the following Monday. Monday turned into Thursday, and when I called, he said that he'd had a "Glass Emergency", and would have it to me the next morning. Late the next afternoon, my assistant called him again, and this time he "had a guy out sick" but we were told again that we'd have the estimate by the next morning. That was 2 weeks ago, plus add the original week that he had me wait to get the first estimate which never arrived. Even if he called me tomorrow, and said that he'd do the job for half-price, I wouldn't work with him. He is not a man of his word. He should have just told me, "I don't want the job, please call someone else". I would have appreciated the gesture, and I would have called someone else it's called good manners. I will NEVER call him again, and I work for a very large firm, so I will email everyone and tell them that he is not a reputable business man, who lies. Summary: DON'T WASTE YOUR VALUABLE TIME, he will promise you an estimate, but he won't follow through.
Talk, no action. Does not keep appointments. A great website cannot help you.The human part of site visits,timely estimates,follow through does not happen. Remember , business will not be good forever.In fact,would not be surprised to read "Closed Permanently". You just do not get it!! Learn quickly,or you will be gone!! Buyer beware.
Aaron was great. The job was done quickly and done well. He was friendly and the price was reasonable.