Shear Bliss Salon & Day Spa

I had a few incidents with the salon during the 5 months I had been coming here for a waxing. First off, one time I arrived early and I heard another employee telling the wax specialist Jen that her other client was coming in very soon. I was confused because I had booked a month in advance for a half hour and had been established here for a couple months. I was told that this client called the same day and managed to squeeze in between two already set appointments because she was a regular customer and needed a wax in a pinch. The entire experience that day was very rushed to fit in someone who didn't book in advance so my appointment time was cut in half to accommodate someone else. The wax job that day was sloppy and there were several spots that were missed due to the speed in which everything was done. I went home feeling snubbed, covered in wax and upset that I had to shave my legs right after I got them done. Another time, I called in to schedule an appointment with Jen for a wax the following week and was told she had a few openings that same day that I called. I went ahead and made an appointment that day since she was open and when I arrived at the salon (literally 2 hours later), Olivia went to go get Jen. After being gone for 2 minutes she came back and told me that Jen actually already went home for the day. I understand emergencies happen but if she went home, her afternoon appointments should have been called and notified to cancel instead of going over there to find out. I was peeved since Jen was my regular and I wasn't informed but I went ahead and did my waxing with Olivia since I was there. It went great, and I rescheduled with Olivia the next month. I went back the next month to meet with Olivia and the wax she used on my eyebrow burned my skin so I had a scab there for about a week and a half. Needless to say that was the final straw so I never went back. I spoke with the salon owner and explained all of this when I canceled my next month's appointment. I give my review an extra star since the salon owner did offer a free appointment since my usual person was Jen, not Olivia but after three times of unsatisfaction I knew that I wouldn't be returning. Other than these 3 times, I had a great experience so it is up to you whether or not you want to give them a shot. This place just isn't the right salon for me.
2 7 years ago (26-03-2018)

I enjoy coming to sheee bliss for my lashes. Olivia is patient and make sure your lashes are natural looking. Thanks for the great seevices
5 7 years ago (16-03-2018)

This is the best experience a person can have on their birthday. I recommend all customers get the "Ultimate Bliss package". Every staff member that I met was awesome!! I do have some feedback that I feel could help this spa company. 1. Update your website with the correct pricing and fix any error that on your website. 2. When calling for information or appointment, I feel you're receptionists should be as professional and inviting as it was when visiting your establishment. 3. Customer states you're pricing is lower on your website then what you're telling them, you should honor the price on your website.
5 8 years ago (06-08-2017)

Awesome place and Vanessa is a wonderful stylists and does wonders with color..check her out or the other stylist.
5 7 years ago (17-02-2018)

Enjoy Shear Bliss As in going there for years.😄
5 7 years ago (01-02-2018)