Ship Smart Inc.

Awesome experience. I talked to real people at each turn, and they answered any and all questions I had regarding my furniture shipment to Hawaii. Pick up was great, and the crew they had was fabulous! My items got to their destination sooner than expected, I was very happy. Would use again!

I used Ship Smart to move my things from Brooklyn in NYC to Denver, CO. For me I had a 5x5 storage unit worth of things, it was very economical and they did a great packing and shipping job. None of my items were broken, and they put this hardcore felt lined paper around your furniture that's pretty awesome. The company showed up on-time for the move and were very responsive. I would use them again.

I used Ship Smart to pack up and ship items from New York to Portland Oregon. They packed my husband's guitars and amps and I was so thrilled with the materials they used and the care they took with our belongings. Everything came in perfect condition including china and glass. I would definitely, definitely use them again for any shipping!! Thank you !!!

BAIT AND SWITCH RATES COMPANY DOES NOT HOLD TO ESTIMATES AND CHARGES 3 TIMES THE QUOTED PRICE! BEWARE! I'm moving items that are packed and in storage from Seattle to Boston. So I called around and got a quote from this company and others. They quoted me a lower price, it was on the order of $800-$1K less, saying that my move was probably a lot less weight than the other companies anticipated and they specialized in small moves. I trusted them, since I hadn't even had a full apartment's worth of things, just a bedroom. They came to pick up my things, which were already boxed and packed in a storage unit. I even helped load the truck to make it easier on them. The men informed me that they needed to update the inventory a little, for a couple of extra boxes and a bookshelf I forgot was there, but they asked for my signature and said I could go. After a week, when I had already flown back to Boston, they informed me that my things were ready to ship, and that the total cost would be 3 TIMES WHAT THEY QUOTED ME. I told them that I don't have that kind of money, and that the price they wanted is over twice what the competitors had quoted me. I asked why they hadn't said anything earlier when it was apparent that the estimate they gave me would not hold. They never even gave me a final inventory list or updated quote to approve. They claim that they have already packed and palatalized my belongings, and that the total weight with all of their packing materials has come out to 3 times the weight anticipated, and they didn't weigh it at all until after they had done the packing. I asked about having another company do the move since I can't afford what they're asking for, and THEY CLAIM THAT I OWE THEM THE ORIGINAL QUOTE JUST FOR PICK UP AND PACKING SERVICES. THAT WAS NEARLY ALL OF MY BUDGET FOR THIS MOVE. That was the price they quoted me for pickup, packing, transportation, and in-home delivery! I would understand if the price went up a little because the estimate was a little off, but 3 times the quoted rate is unacceptable! When I called, the person on the phone said they couldn't do anything about the price but would have their manager call me because the manager was out at that time. I agreed. No call that day. No call the next day. Weekend. No call on Monday. On Tuesday I get an email saying that I owe them the 3X amount they quoted AND if I don't pay it immediately they will also charge me storage fees for my shipment that hasn't gone out. ??????? Don't trust this company! They intentionally underestimate weights of your items to give you a smaller quote and then take your belongings hostage! I don't buy things like a bed frame or a book thinking, "Hm, I wonder how much this weighs" which is why I trust a moving company to estimate it for me. This moving company cannot be trusted and doesn't hold itself to its quotes or inform you of an updated estimate. If you have a budget, this company is not for you.

Used ShipSmart to move cross country. Perfect for anyone who maybe doesn't have much stuff and doesn't want to move themselves. They cleared out our apartment and delivered to our new home just a couple weeks later. Everything was packaged very secure and custom crates were built around everything! Awesome service at a very fair price!

I was promised a quote within 24 hrs of my initial phone call. Several calls and 72hr business days later, still no quote. I then told them not to bother and was immediately sent a very expensive quote. I had call Arrow Express in the meantime and received a quote within 10 mins for only 20% of what Shipa Smart charged me. Arrow Express responded immediately and were true to their original quote.

Top notch customer service. I felt I was in very good hands. It's always worrisome when all your stuff is in a truck somewhere but I felt very confident, and they answered all my emails within the hour. A very positive experience! Would recommend highly.

Great customer service from Ana Mayer, super helpful. Stay away from Jim if you are looking for good customer service.