Shu's Idaho Running Company

The service couldn’t have been better. Josh spent a 1/2 hour making sure I got the right shoes. The store was busy but he never stopped helping me. I think I got the perfect shoes.
5 7 years ago (04-03-2018)

My family and I have been customers of Shus for nearly 10 years, so I was astonished when I attempted to use a gift card, (which had no expiration date, yet had apparently become obsolete due to a change in their computer system) and I was told by the owner of the company that there was absolutely NOTHING HE COULD DO for me. As a small business owner, I would never say this to a customer. In the interest of keeping a client, I would at least try to make a small concession—say a slightly reduced price or another small token gesture, even if I could not honor the gift card. By declining my $30 gift card, he has lost any future business from my family. In a retail market filled with internet competition, I would think that he would understand the ramifications of this kind of treatment.
1 8 years ago (19-11-2017)

I've been going to Shu's off and on for years. I've never received exceptional service and never bad service. Today I was beyond impressed. I definitely felt like I received exceptional service. Michael helped me with new insoles and gave me a new pair of shoes to take for a spin while waiting. He made me feel like a truly valued customer. He gave me great tips for my feet and places to go to work out those runner muscles. Thank you for going above and beyond! I will be back for those Freedom Saucony's!
5 8 years ago (22-03-2017)

Pleasantly surprised with service and products
5 7 years ago (12-05-2018)

Simply the best experience we ever had! Professional and friendly. The products they sell are outstanding, too.
5 8 years ago (20-04-2017)