Sprint Store

Wanted to switch to T-Mobile, but they didn't have the Ultra 21 512 GB model I wanted in stock even though I specifically asked for this model I was giving up a SD slot, so a 256 wouldn't work. They rang up the 256 and started the transfer. Only when the tech asked me which files did I want to delete did I figure out he has the 256 model. Once I figured out the confusion I said I would come back when they had the 512's and would stay with my current carrier. They charged me a restocking fee since they couldn't sell it as "new" really? and ON TOP OF THAT, TMOBILE SENT ME INTO COLLECTIONS FOR NOT PAYING FOR A PHONE LINE I NEVER HAD! Amazing terrible service T-Mobile ... and I really wanted to switch ... my business will stay elsewhere. And for the eventual response from the owner, save it. Unless you're going to send me $75 for the restocking fee and $78 for sending me to collections your response is useless. 0 stars. Edit - T-mobile - are you ready to give me a $153 discount if I switch? This the the bare minimum to provide me with a better experience.

Went in yesterday to upgrade my phone. Awesome customer service from Michael, who made sure I received maximum trade-in value for my old phone, and also adjusted my plan so that I ended up saving $10 a month for the same services. I will be back, thanks Team!

The T-Mobile technicians at this location are sublimely helpful, especially AA-Ron who hung with us for over 2.5 hrs as we purchased two new phones. He made extremely helpful recommendations for father and daughter, ensured trade-in credit for our existing iPhone 7 and then seamlessly switched over our contacts, for both phones, within 30 minutes. AA-Ron Aaron did not mind staying well beyond closing time to provide us with his expert assistance the whole way through. Top notch recommendation and hats off to this T-Mobile team for their professionalism. Thank you, AA-Ron!

It was time to upgrade/trade our phones when gracious...vivacious salesman immediately offered to help. He worked later to finish helping us as we're VERY ignorant when it comes to new technology. He made our visit a breeze. Give that man a raise!! Thanks Tony

They quoted me a monthly bill of $120, and said that it would be higher for the first couple months until the promotions processed. The monthly bill ended up being $148 and never went down. Don't get scammed by these dishonest employees.

Michael and Najim sp were superb in assisting myself and my wife as we shopped for a reasonable plan. Even though we didn't purchase a device, they were instrumental in instructing us on better options elsewhere. THAT is customer service, THAT is who I would want representing my company on the world's stage in the United States capitol. Very knowledgeable gentlemen with a future in Management and Project Management.

I came into the store to purchase a new phone after my phone was stolen and received SUPER customer service. I worked with three guys who were super helpful and very friendly. Thanks for your help

Waited 1hour and 35 minutes to upgrade my phone and 4 employees could not pull up my Sprint account so I did the upgrade online in 3 minutes myself.. All 4 employees said" I hate when Sprint customers come in".

We were greeted by 2 gentleman at this Sprint store with awesome customer service!! Not only to my daughter, but the other customers who entered the store as well and they were very patient.... Thank you Sprint 12/4/2019

By far the best Sprint store I've been to. Excellent customer service! I came in hoping to pickup my phone there instead of waiting 2 weeks for it to be shipped because it was on back order. They were able to assist me despite some issues with their website through the orders department. They made several calls and spent a lot of time to rectify the situation. Long story short, I walked out with my new phone! I am very pleased with their service.