Star Floors

We redid our kitchen, laundry room, powder room, and 2 fireplaces. We worked with Star Interior Resources, the sister company of Star Floors, as well as the other sister company, Starpower Appliances. After much more personal effort than expected, we are happy with the final outcome of our remodel. The project quoted 8 weeks but took over 6 months, not dependent on product delays. The company lacked consistency and attention to detail, but most disappointingly, management displayed sheer apathy to customer feedback. You should reconsider if Star Interior Resources will truly provide the turnkey, custom experience they claim to offer.

Dealing with their interior resources division was worse than a divorce. Happy with the end result, but hated the process. They turned a six week bathroom and closet remodel into a nine-month nightmare. Changed subs so often no one knew what had been done or what to do. Lost numerous expensive plumbing parts. Claimed that agreed work was not included months after beginning. Changed the design without approval. Blamed me for everything they could. Stopped project before punch-list phase and insisted I pay retainage on unfinished work so I could claim a warranty fix. Then, Claimed aspects of the work not covered by the warranty because they didn’t do it. Of many projects in six different states, this was by far the Worst construction experience ever! Run! Run! Run to anyone else!

Top quality! Craig was so easy to work with, addressed all of my questions and concerns and made me feel incredibly confident and informed. The craftsmanship was top notch. I have an eye for detail and as a local realtor I see many homes. I have used star floors in my personal home and will continue to recommend them to clients and friends. You will not be disappointed!

It was a struggle to reach Joe and get my appointment set from the start. I had call the home office, speak with his boss to get a timely response. He set the appointment and the afternoon before my install he sent me a text message didn't pick up the phone to tell me the shipment had been damaged and they needed to reschedule. I rent my home and altered my rental schedule to accommodate the install appointment and then had to cancel booked renters to accommodate the reschedule. That's two times lost income for me and when I asked how I would be compensated for the lost income he said "they don't offer discounts" The install went fine but that was the last I heard from Joe, no follow up to see how it went, nothing. It does't matter how nice your floor installation is if your sales reps are horrible at their job. I would never use this company again after dealing with Joe.

They tore the carpeting when stretching and covered it up. Now after a year we have a hole in the carpeting in the middle of our floor. We are now having to pay someone else to fix it. They also used roofing nails for our transitions. After complaining they redid it, but I still get stabbed from the tack strips that were not fixed. I would give 0 stars if possible. The installers did not know what they were doing. The customer service person did help fix a few things, but they also told me I was slandering their company. I sent photos of the terrible work they did which resulted in a $200 discount and we still had multiple issues which were never fixed. They charged us the rest we owed them before fixing any issues and then stopped responding to us.

Star Floors did an amazing job on my floors. Replaced the carpet in my guest room with hardwood. The entire process was well managed and professional from expert advice Craig when choosing the wood, to scheduling the job to the logistics of getting the floors done. Everyone on the team was polite and helpful and went the extra mile to do make this a great experience.

Was contracted by Star Floors to complete work at 7 projects. Showed up on the scheduled day of installation to find multiple trades trying to work on top of one another. Once the project was cleared out enough for us to complete the work, they were behind schedule with the end user and tried blaming all the trades on the project. After the work was completed and invoiced Star Floors ignored all calls and emails for months to avoid paying their bill. Finally got the attention of a J. Vargus who finally approved a short pay after 6 months of ignoring the companies that actually complete the work for them. I would NOT recommend any company working for Star Floors in any capacity due to poor scheduling, responsiveness, details, and the fact that they do not pay their bills.

I would have given 0 stars, but it would not take my review without at least one. I guess if your install goes correctly, they might be ok. Their customer service from the people who answer the phone all the way to the top are horrible, and inconsiderate. We had to have them back out several times to fix cracked tiles, grout issues and in fact they had to replace carpet in a room because of the wear in less than a year. We then had another issue with grout and when we called them, they advised it was out of the one year warranty and if we wanted them to correct the issue, we would have to pay. We had another company come out and they advised that the grout was cracked so bad that they would have to run fans, which they did to dry it out before they could repair. It ended up costing us over $500 to fix a problem which Star Floors should have taken care of. I have never been treated so bad by any other company. Even their CEO was rude and disrepectful. Do not use this company for anything.

Damaged my property refused to pay. Used them as a resource for my other customers for over $100,000 of business wouldn't pay a $200 damage cost. Even tried to multiple bill for jobs. Won't use them for anything. Would recommend another vendor even for the Wolff appliances I used to specific on my projects. BUYER BEWARE!

Great pricing and customer service. Would recommend Craig Downey with Star Floors for all your flooring needs. They have an incredible selections and their crews do great work. Call them, you won’t be disappointed.