State of Rhode Island Department of Human Services - Office of Child Support Services

I had an issue with the payments. With them keeping payments that they weren't supposed to. They received 2 payments on the same day and kept both of them. When I tried to get help, my case worker yelled at me about how there's nothing wrong with their system and then hung up on me. Yup waited a week for a call back, just to get that reaction. He kept interrupting me when I tried to explain what was happening to him. So ignorant. I notified call for action and hopefully someone can help me get through to a decent human being to help me solve this issue.
1 7 years ago (30-03-2018)

I sent two faxes asking for a case worker to contact me as to why this department is giving out my personal information to a bank with which I have no business since my youngest "child" is 27, and I've received NOTHING from this office in at least 15 or more years. No answer. I contacted the governor's office. Twice they contacted this office, and finally I got not one, but two case workers who call, leave a message and their desk number, AND NEVER PICK UP THE PHONE. I explained that I work THIRD shift, and sleep during the day, so Ms Brilliance calls me at 9am, when I'm sleeping, to let me know she'll call back at 3pm, the same day WHEN I'M STILL SLEEPING. She tells me she knows I work second shift, after I left her two messages repeated telling her I work third and she'd have to let me know a day before when she'd call. I started with this inquiry at the beginning of DECEMBER. No one bothered to get back to me until I contacted the governor's office and it was still 2 months later, and the case workers don't even make an honest effort to help. THIS IS ABOUT THIS DEPARTMENT SENDING OUT PERSONAL INFO IT HAS NO RIGHT TO GIVE OUT SINCE MY CASE HAS BEEN CLOSED FOR MORE THAN 15 YEARS. Umless they sat on money for 15 years, which is highly unlikely, since they didn't so their job then either. I guess it's time for a lawyer.
1 7 years ago (12-04-2018)

Phone: (401) 222-2080 that's the governor's number, if you all have such an issue flood her office with calls. Bother them enough and maybe they will get off there butts and do something. good luck, I know ur pain my ex owes me over 30,000 dollars have yet to see any of it.
1 7 years ago (12-05-2018)

I live in Florida and get child support from RI, the child support from here has been trying to get in contact with RI for years not months 4 years now to get an order of release from them so I can get child support from Florida and no one ever calls them back. This is ridiculous I have to change my address and I haven’t received my payments since 2017 and I have to fly down because I can’t talk to no one through that 458-4400 number that’s useless. You guys need a new system this is crazy. This deserves 0 stars 👎😡
1 7 years ago (07-03-2018)

if i could give them a zero i would terrible in every aspect especially the case worker i have assigned, half of them are rude and try to get you off the phone when you have questions about your case and if you are the defendant and try to do the right thing forget it they just to make your life more difficult, i have keep up with all my payments and still they charge me interest on a modified case where all interest should have stop over a year ago, the case worker just want to make things more difficult even after i ask the judge about interest and he sad their should be none , so now i have to set a date and explain to the judge the case worker refuse to remove the interest,. SMH someone need to look at how things are run in the 77 dorrence st department.and get rid of the people that work their and look down on cretain people.
1 7 years ago (08-03-2018)