Sterling National Bank

I am surprised how they survive in the market yet. One of the worst bank ever. Can you believe no one there in the online banking to receive the phone for over 30 min. I wish I could give them -5 star.

It's HSBC! Don't go there if you looking for Sterling Bank!

Worst place to do banking with, the teller are hella slow. This place need to be fix ASAP!

SNB unfortunately bought out a great community bank, Astoria Federal, and it shuttered all but one branch in Manhattan which doesnt even have an ATM on location. App is terrible and cant handle mobile deposits. Will be closing my account.

I had no idea it was possible to have such a bad experience at a business. Disorganized,time consuming, slow, lazy and rude. I wish I never went.

They apparently didn't close my account when I requested it and I am now in receipt of notice that they will charge $25/month in dormant fees. They can't explain why. They also have failed to provide a way for my husband to grant me permission to manage his accounts. It's a pretty standard process elsewhere.

The worst bank in world. Their banking app malfunctioned on me and they expect me to physically come in and take time out of my work day to have t fixed. Isn’t the point of a banking app so you don’t have to go in person ??

Terrible terrible terrible. On a Monday afternoon they only had ONE teller available. The line was way too long and there was no one to even cover the other teller who was probably out. It took me more than 25 minutes just to make a deposit.