Stuart Weitzman

Horrible! I have purchased 3 pair of the Mira mules at retail full price $400 plus per each. Every pair the insoles on at least one pair within two wears has come loose where you are walking on an exposed screw. I took the first pair in on on 4/18 /2019 for repair. I paid $10.89 was told it would be 5 weeks because the shoe had to be shipped back to Weitzman CA for repair. Upon follow up on 5/5, I was told by the assistant manager the parts were shipped from Spain for repair and the shoe was at an Atlanta cobbler ? lie much?. Upon follow-up on 6/6, I was told by the store manager, she had no control over UPS and the parts for the shoe repair had not come in more lies. Manager and staff had made no attempt to follow up w/ me in all this time or check on the shoe repair. Meanwhile, the entire season I’ve been w/out of a pair of nearly $500 shoes. She went on to act as though weitzman was doing me some huge favor for a free repair - I paid $10.89 for damage to a shoe that had been worn twice, that cost nearly $500! It’s been nearly 7 weeks with no follow-up. I am outraged at this point. Not only did Weitzman not repair my $500 shoes in all this time but the moron manager says she will ship them back to me. If her & Weitzman’s work ethic is anywhere near what it’s been so far, I guess I just flushed at minimum $450 down the drain. Not to mention the black and maritime pair I have in this style that did the exact same thing in the insole on at least one shoe cheaply made. Beware, Weitzman shoes are cheap and the management and service follow suit in customer service/no service!

Feel in love.. With such an amazing pair of boots.. I just had to take them home.. And Ally was such a wonderful joy to meet her customer service skills were on point

Great Italian shoe. Love them. I always go up a size for extra comfort.

Amazing service. Everyone is so professional and helpful.

Excellent customer service