Reviews
Great store, came in with service request and blue ox pins. Renee arranged for us to bring in rv next day to determine problem. man in parts also very helpful. All in all ,a 10 experience. Traveling from Arizona to n. Carolina, every other rv store told us , 3 weeks out for service. Take it or leave it.
5
7 years ago (04-06-2018)
Sales and parts departments are excellent here. I might should give Summit 3 stars, but the service center is so bad and slow I wouldn’t recommend this place to nobody. The old man that is a sales man said, “If you don’t buy off us, we won’t do warranty work to your camper. We will tell you to take it back to wherever you bought it.” Luckily I didn’t end up buying off of him, I ended up dealing with a nice lady that was polite and great to work with. That being said I kinda wish I’d bought off someone else and took it to them for my warranty work. My camper was there 2 months last year and 3 weeks this year to fix a cabinet door, a medicine cabinet shelf, one piece of loose trim, Velcro on my dinning table cushions (not something I was really concerned with), and the fan in my range hood quit working. Ohhh and the outside shower head door fell open going down the road, it needed fixed. Almost 3 months they fixed the trim (one nail required), outside shower head replaced, medicine cabinet shelf. I decided enough was enough and went to pick my camper up with it unfinished. I had to sit for 2 hours while they screwed a cabinet door on before I could hook up. After I hooked up, I noticed an outside storage door was cracked open. It was that way because they jerked my door open with it still locked. Needless to say, I’m fixing the remaining issues and their damage myself.
2
7 years ago (23-02-2018)
Super nice dealership! Everyone was very helpful and the indoor showroom was really cool. I like that a real person answers when you call. Our salesman, Mark, could answer most of questions right away and found out the answers he didn't know. The lot out back is huge, 16 acres they said. They have golf carts to take you around. Although we ended buying from another dealer I wouldn't hesitate to shop here next time I'm in the market for an RV.
5
7 years ago (28-02-2018)
Pretty big place, friendly staff. We because of traveling for work, live in our 5th wheel so having warranty work done is a bit difficult and the corporate office for Grand Design was almost no help at all. One would think if you spend $100,000. people would help you find a mobile rv contractor. Over all a great experience.
5
7 years ago (09-05-2018)
I went to the service department to pick up a part and was waited on very quickly. Staff was courteous and friendly.
5
7 years ago (09-05-2018)