SureStay Plus Hotel by Best Western Houston Medical Center

The front staff was friendly and the front lobby was very clean and smelled great. I was surprised because of some of the reviews I read. I was expecting a filthy hotel that smelled horribly. This was not the case in my experience. The room was very clean, as was the bathroom. We had plenty of towels, soap and shampoo. There were no broken fixtures and the water heated up very quickly. I felt very safe, so I’m perplexed as to why some people did not. I come for cancer treatments every two weeks and we will definitely stay here again. Oh, and our room smelled just fine. I did not smell marijuana anywhere in the hotel. The price is great and free breakfast is a plus. My husband and I really like this hotel and we found it just as good as the other more expensive hotels, which we have stayed at. I am truly grateful we finally found such a good and cost effective hotel.

Room was average but definitely in need of updates and cosmetic repairs. The lobby is nice and smelled great. The rest of the common areas are pretty awful. The biggest items we noticed were the dirty/stained drop ceiling tiles, garbage cans catching leaks in the ceiling, and rusted/peeling/cracking trim around doors and floors. The pool was absolutely FREEZING and the hot tub wasn’t working which was incredibly disappointing because those were the only reasons we selected this hotel. When we brought it to the front desk’s attention, they told us sorry but didn’t offer any solutions and didn’t appear to care much. We travel a lot and have fairly low expectations for hotels but this one was terrible enough to warn and notify others of our experience. We read the reviews and booked despite our reservations, and I regret not finding another hotel.

The hotel is old and outdated but it was clean. Upon check in I was told I couldn't use my credit card to keep on file until check out because I was unsure how many days I was staying because we came due to family illness. We ended up paying cash for two days.. We spoke to the Crystal who was tending the desk and she told us I could use my card and ended up staying two additional days. Crystal was so pleasant and helpful. She was the reason I gave the service 4 stars.

I wish I would’ve taken pictures of the room but even those wouldn’t have done it justice. To quote my three year old “this isn’t like a normal bathroom, it’s like a dirty bathroom”. Honestly though, I’ve stayed in motel rooms in Ensenada that were nicer. After 8 hours there, 6 of which spent sleeping because we checked in at 10:30pm, I was calling best western customer service to cancel the rest of our nights and go somewhere else. The room stunk of mildew, our feet stuck to the bathroom floor, I wouldn’t let my kids touch the bath/shower, and the parking garage was sketchy and not secured. The pictures make it look SO MUCH nicer than it is. We will never step foot in this hotel again.

Booked a different hotel and had the worst experience ever. Booked online and came to this hotel and the young lady, I didn’t even get her name, that was working night audit on March 3rd was the sweetest and made us feel wanted and welcomed here. That’s the type of employees every hotel needs. Only issue I had was being woke up at 2:30am with a few drunk boys in the hallway outside of my room banging against my door and the walls. I do not hold that against the hotel because I didn’t complain to them I just opened my door and told them to shut up and get away from my door. But of course that’s out of the employees hands when I didn’t report it. Other than that I have nothing bad to say and this will be my go to hotel from here on out when I’m in the area. Thank you for having great employees!

We were unable to cancel our room reservation for a wedding when our child became extemely ill. When I called to cancel, the customer service reps were rude and shut us down immediately when we asked about potential other options, such as credit toward a future stay. As a result, we decided that my husband would still attend while I stayed home with our son so that the money spent on the room wouldn't go to waste. When he arrived after a 5 hour drive, he was told by the front desk that he couldn't check in since I was the one who made the original reservation and only my ID would be accepted from me in person. Once again the desk was rude, uncaring, and completely unhelpful. My husband spent the night on someone else's floor, and we spent $250 dollars on a room we were never able to use. Never "staying " at a Best Western hotel again.

5 minutes after receiving the room keys I turned on the heater which caused the fire alarm to go off so I called the front desk to make them aware the clerk said she would send someone right away 10 minutes later a housekeeper entered our room with a broom and reset the fire alarm and although I explained that I had to lower the temperature of the heater to 75 in order for the alarm to go off she never checked the heater however she left the room returned to the lobby and told the clerk that we were smoking and that set off the alarm the clerk then took it upon herself to call the room and tell my minor child that we were smoking and set the alarm off so we would have to pay an extra fee! without coming to the room and checking for smoke I was offended and insulted which ruined our stay not to mention the water buckets filled with rain water along with piles of bath towels to soak up the water that the four small buckets didn’t catch accompanied by a disrespectful front desk clerk who basically called me a liar to my face I have received better accommodations customer service and cleaner environment while staying at The Scottish Inn

Soft and comfortable bed, clean room

While staying in the hotel near hospital, truck was broken into and front desk wouldn't help with looking at camera. As trip wasn't bad enough that father was in ICU, I was told I would have to file a police report to gain camera access. Way to keep it classy Houston!

I had to travel to Houston for a surgery my son was going to have and I stayed at this hotel. It was the worst hotel I've ever stayed in. The sheets were dirty, the towels were also dirty, the Floor was horrible, the room smelled very bad like mold and I asked if I could move to another room and they did move me to another room but in the other room smelled a lot of Cigarettes so strong that it gave me and my son a headache. I called the reception and they didn't want to move me from that other room even though I told them that I needed something more hygienic because I had to bring my son here after his surgery, I ended up having to get another hotel. This is the worst worst experience for me and my son. And I give it a one star because I didn't have any option but i would give it a zero. I don’t want to be annoying but I had to put this review..