T-Mobile

Our visit to this store was phenomenal, all the employees greeted us as soon as we walked into the store and made us feel welcomed. Sonia, quickly helped us with her amazing costumer service, she was very knowledgeable with all the services and products that t mobile offers. She quickly set us in the right direction and set us up with a new line, and a new phone. The manager at that store is doing an amazing job with her employees. I will definitely be letting all my friends and family know to visit this location. Great job, great service, amazing employees.

I had the best experience here at this location. The New manager is doing an amazing job. My sales associate, Chris Gonzalez, did a great job. I had a million questions and didn’t know what route to go with. But he was patient and really helped me go with what was best for me.

5/5 star rating! Customer service was exceptional especially during this pandemic! Prior to coming in an employee was outside making sure to let us know the precautions! One person inside and to make sure we were social distancing! Jordan and Erica were great!

The staff here is amazing. I had an issue setting up my account online. I went into the store and the first employee to help me stayed on the phone with customer service for over an hr. He set an appointment for me to return the next day. He followed up by text the next day as well! I arrived at the store the next day, and because of the employee setting an appointment for me, I went straight in. The store has implemented great COVID policies to keep customers safe and their employees. The store manager Sandra Cavazos helped me immediately and was so nice! She was amazing to work with. She went above and beyond to help set up my new account and made sure that I had everything I needed. I got to speak with a few other employees while I was there and everyone was very nice and accommodating.

Went to the store after customer service was giving me the run around. I was frustrated and ready to leave T-Mobile. Miguel went out of his way to help me and make sure everything got taken care of. This young man deserves a raise and a promotion. He made me feel important, and resolved all my issues. I even left with an iPad and reduced my bill by 10 dollars. He mentioned he is graduating with his degree in December. I hope he lands and awesome job that appreciates him!

Visited the wayside store today to talk about a bill issue and everyone there was so helpful from the person helping me Jordan to the manager in duty Sergio. They were able to explain everything and we had fun in the process. Definitely coming to see them to upgrade soon

Went to the store after Att was raising my bill for no reason. I was frustrated and just wanted to get information. Miguel was by far the best phone salesman I’ve ever interacted with. He had awesome knowledge and was able to answer all my questions even if they were att questions. He went out of his way to help me. I ended up switching to T-Mobile and saved over 100 dollars on my monthly bill! This will be my forever T-Mobile store just because of him and the team! He didn’t make me feel like he was just trying to get money out of me. The service has been great this first week. I am a UH alumni and hope he gets his degree and continues to work for T-Mobile! Go coogs!

I experienced terrible customer service. I understand that due to Covid-19 stress levels are high. But when the store is empty and there’s one customer requesting service. This should not be an issue. I accompanied my 79 year old grandma to get her phone transferred to a new one and neither the manager nor 3 other employees were able to help. We ended up requesting the phone to be transferred to a different location and they refused initially and then eventually got it done.

Jordan was awesome! His customer service is outstanding! Very knowledgeable about devices and promotions for the BEST deals with the company. He solved my billing issue. 100+ satisfied. ASK FOR HIM

This Location is Awesome, The wonderful people took time to help out tremendously. Very Professional, Kind and informative. I've been with Tmobile for years, and this will definitely be my Go to Store.