T-Mobile

Chauncey helped me and my husband open two new lines. Super nice and was so efficient!! Great customer service and made our experience perfect. Nicholas also assisted by suggesting new promotions and specials tmobile had and i didn't know about. Very helpful location!

Absolutely incredible customer service! Shawee and Nikki both stayed late to help me activate my phone. They went above and beyond to assist me. I can't thank them enough for their kindness.

Staff ok, at least the agent I was talking to didn’t want to make a minimal effort to understand my question. I asked for clarification regarding my bill, but the agent just read me the summary of my charges. I’m sorry but I can read without her help. When I reminded her that I actually need clarification, she said that everything in the bill was correct. Just wasted my time.

Great store with friendly staff. Teresa went above and beyond to help me pick out and set up my new phone. She was very patient with me, knew her job well, and had a great friendly attitude during the process.

Ebonie - skilled, and friendly - made my switch from Verizon to T-Mobile quick and painless. Really felt valued as a new customer.

Great staff. Patient and willing to help. Verizon was terrible. Switched here and been happy and cut my bill in half and got free phone.

Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!

Tl;dr: For any action besides a new phone purchase, calling the help line is a better bet. It will take longer, but the people on the phone have the basic understanding and empathy necessary to help you with more complicated issues. Service probably depends on what you come here for. Any former Sprint customers looking for help transferring their phone to the T-Mobile network may be disappointed. I get it - my phone from 2018 that works fine is more difficult to switch than a new $1k phone that works perfectly. However, the employee who helped me here lacked a basic understanding of customer needs. She told me she couldn't help and suggested taking some other steps - that was appreciated. However, the moment I tried to clarify the steps since the order of steps was unclear, and I had already tried some of them and wanted to make sure I was doing them right, she said, "You're overcomplicating this" and essentially checked out of the conversation. I came to the store precisely because the allegedly "easy" process was too complex to do on my own, and it's upsetting when someone who's supposed to be helping you won't even help you understand the advice they're giving you. In the end, I talked for 2 hours with a rep on the T-Mobile phone help line. They tried to help me switch to the T-Mobile network, then in the final steps discovered a specific reason why my phone could not switch. There's still a 50% chance it's a bogus reason, but they offered me a good deal - about 50% off the total price - for the new phone I was likely going to buy in 6 months anyways. It was a long and painful call, but my problem is solved and the rep on the phone made a sale. Store reps probably could've made the same sale in a fraction of the time if they were listening.

I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.

When your cell phone isn't working correctly, you need help fast. This is the place to go.