Reviews
Most of the staff is cool here but NOTHING is consistent here. Some days you need a appointment and if you don’t have one they will let you wait around to be seen still. Other days if they don’t feel like working and you have no appointment they will just turn you away. I went last Saturday, 3 people in lobby and only ONE bay being used in the back but because I didn’t have an appointment scheduled they turned me away. Gas is WAY too high to be making wasted trips here with no consistency in seeing donors. This center pay may pay a few extra dollars compared to others but the inconsistency with their policy, and how they operate PLUS wait time isn’t worth it. Even with appointment it takes around a hour to get through screening and hooked up to a machine. I can go to Octapharma or CSL and make $20 less a week but be in and out of the building in 45 minutes total! Every where is short staffed so for this center to be SO slow is inexcusable. Without a appointment you are guaranteed to be sitting in the center 2-5 hours just to be called back to a bed.
I really honestly like this place! Every worker is kind, honest and diligent in what they're doing. Peter and Samantha at the West location are absolutely amazing, friendly and knowledgeable about the donating process. I know they have problems with staffing but no matter how stressful the day is, everyone wears a smile and takes a moment to talk with you about your day. They're definitely trying to make the appointment system better by making "time" slots available because of the new machines. I really think the new machines are the cause of all the problems. They'll get it though! Love you guys!
I was motivated to donate regularly, but in this place I saw my life at stake since there were no procedural protocols, a nurse had gloves and while she was cleaning my hand to put the needle in, all her cel with the gloves and then she continued with the procedure of putting the The needle touched everyone with the same gloves and not even so, the donation procedure machine sounded and any nurse touched your lamovia needle and touched the machine with the gloves that I use in another area…. It was all cross contamination. without respect to people who want to donate with a good heart. September 2 9:30 2022
My first time donating, even though I wasn't able to give any plasma due to my thick blood. I must say everyone there made my first time a pleasant and enjoyable experience. They made me laugh , made my day!!! Thank you, definitely will be back.
We used to love this plasma center but it’s going way down hill. They make you go ALL THE WAY THERE to get an appointment and then you have to leave and COME BACK at your appointment time. Even tried calling and seeing if I can set an apt that way, nope. Gas is too expensive for them to be doing this. I haven’t been able to donate in 2 weeks and I’m a regular donor. This place does not care about their regular donors clearly. With gas at $5 a gallon and a lot of the donors coming from diff parts of town they cannot be doing this. I literally hate this place the way it’s going. They don’t care that we are all struggling and if anything they’re trying to make it even harder. Literally so angry and disappointed w this center.
GREAT staff BUT.....you can NEVER get anyone to answer the phone! Some days they do appointments and I'd like to know so I don't have to make a wasted trip! And yes they DO have the highest pay rates but you REALLY have to wait for it....my average visit these days is taking 3 to 4 hours....
As a new donor I had a hard time getting to donate here. It took me several times of coming in and being told they weren't accepting new donors that day. Since then I have had a great experience donating here. All the staff a very friendly. Sometimes the wait can be long depending what time of day it is. The pay is the best in columbus. All in all this is a great place to choose to donate plasma with.
This place is not worth it. I liked because it's close but after last visit. Thanks but no thanks. I value my life. Don't call the how are we doing because we care line because that wasy first mistake and the second was going back think it would change for the better because we are there for others as well as ourselves. The staff here think we don't pay Thier checks to be serious about Thier jobs well dear grifols or who ever you are at the great western shopping center WE DO PAY YOU AND THAT BUSINESS TO RUN. 235,000 A BOTTLE. Disappointing and now I'm sick because of what this place did to me. I have a doctor's appointment tomorrow. Prayers please and please be safe and aware and research the process and place and most importantly the people working there
They close at 7pm I called to see if I could come in at 430 445 to be a new donor and was told new donors have to be there by 4 because it could take up to 7 hours I don't get off work till 430 so needless to say I'll go to octapharma stop advertising if you can't keep up with the flow
I would like to donate more but the whitehall location phone is never answered to setup an appointment. the voice mail give option to leave a message which I have and have never received a call back. Why have phones in building if they are never answer. If this is the Corporate office try to call the location on the phone line setup for your donors to call. So I ends up going to another location. For me to have to walk in to setup an appt and leave and go back it's not worth it. Other location that do not take walk in have have someone to answer the phone to set appts. I have also called the managers line option 4 still no answer. I'm posting this because I will never go back to a Grifols again I am not the only donor that thinks this way. Some of us donate for the cause! the money is a bonus.
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