TD Bank

TD bank is absolutely don’t care about the safety of their customers since any time i go to deposit my Money there are bunch of strange homeless people laying and looking at me. I don’t feel safe going to TD bank!

This review is for TD Bank as a whole. I've been an account holder for over five years. Back on July 16th, I used an ATM on the street on St. Marks Place. It was not a TD Bank ATM, which is my fault, but I needed cash to pay back a friend of mine after we went out for dinner and a few drinks. I put my card in and nothing happened. I tried again a few times and nothing happened. I was afraid that the card may be getting skimmed, so I gave up. My friend and I parted ways and I went home and went to bed in the East Village. At 7am, I woke up and checked my account info I was worried about the weird ATM interaction, and my checking account was -600! The charges were $100 at a Citibank Bike at 1:49am, TWO ATM withdrawals for $800 and then $200 immediately afterward, at 2:38am & 2:40am, a $10.40 charge at a deli at $4:14am, and a final attempt to withdraw $200 in Brooklyn at 4:56am but my account was in the negative so they were not able to take anymore out. I immediately called TD and requested they cancel the card. They were not empathetic and when I asked when I could dispute the charges, they said they would have to wait until they cleared because it was Saturday. Monday comes and the charges aren't cleared. Tuesday comes and the charges are cleared and I go through the whole series of events again with a customer service representative. They file the claims. A week passes and I hear nothing, until I call them and then they say that the claim was denied. "There was no way it could have been anyone other than me. The chip can't be replicated. Etc" Well, I know for a fact it wasn't me and I despise the insinuations. After some back and forth over the next few days they told me, "Well, if you file a police report maybe we can do something." Well, I wish I knew that immediately. I filed a police report that day, almost a whole two weeks later on July, 27th. The detectives took down all my information and subpoenaed the Deli footage and the ATM Footage. The Deli footage was erased by the time they got around to it and the ATM footage owned by Chase is still pending. At this point, I have lost all faith in TDBank as a secure bank. I'm disgusted with them and their customer service representatives. I'm in the process of switching everything over to another bank where they'll hopefully have my back. At the same time, I am stuck with them until the police investigation concludes, if it ever does.

Inexperienced bankers here. Twice now they have made mistakes with my international wires. While they have refunded the the fees for the "inconvenience" they really should train their staff better. I should not have to school a banker on what an IBAN is and how it contains all relevant transfer information country, sort code, account etc.

They were really helpful and clean. It’s very convenient I had a problem and they solved it in a timely manner. Been with this bank for almost two years I can’t imagine banking with a different bank!

I love this branch. Only problem is the homelessness I gotta deal with when banking at the atm at night. I couldn't imagine how someone smaller than myself would feel cuz even I don't always feel safe banking there at night. This is also a pretty clean location

my experience always excellent with lots of appreciation from the staffs. always welcoming me with sweet smile on their face even sometimes when i go in alone some of the staffs that are familiar with me always ask about my daughter because i usually go with my daughter so whenever she is not with me they always ask how she is doing. lovely staffs.

Went to open new account. Sat for 5 minutes no customers in store or on line. Nobody asks if I need help. I go to teller and ask if someone can help me to open a new account. She says I'll go get him. She knocks on door tells someone he wants to open account. Wait another 5 minutes and then decide to take my money to TD bank on 33rd st. Terrible service.

Worst location ever , they need to retrain all the employees how to be or how to serve the customers

Nice size bank. Generally plenty of staff when needed. Great location

I like the new ATM $1 $5 and $10 dollar bill .