That's the Spot! Massage Therapy

VERY DISAPPOINTED with services received here the other day. I called to make an appointment for my boyfriend to have a deep tissue massage, the receptionist asked which areas needed the most attention, I told her his lower back and shoulders. They originally had no open appointments but called me back when someone cancelled and said to be there at 12:45. We showed up about 12:35 and were asked to fill out 4 pages of paperwork front and back, so by the time he was taken back for the massage it was after 1:00. When I came back to pick him up he said that he felt absolutely NO different than when he walked in. When the massage therapist asked if he felt any better he told her the same thing....absolutely no different....not even a little more relaxed. She just said "oh" and tried to schedule him for another massage. The massage was less than 40 mins long, we paid for an hour. The clock stopped at 1:45, and he wasn't taken back to the room until after 1. We were referred here by many friends and family that had wonderful experiences so we were surprised by the service we received. The pressure of the massage was VERY light and she didn't go anywhere near the problem areas that were marked off on the 4 pages of paperwork and told to her twice when I talked to her on the phone. I truly feel like I was taken advantage of and paid $60 for an hour massage and got ripped off for that, then it was not in any way a deep tissue massage which is what was requested. No apologies were made by the therapist, nothing was offered to rectify the situation in any way. Save yourself time, money and aggravation.....find somewhere else to go!
2 13 years ago (23-05-2013)