The Cloud Palace

Great place! Very nice environment. Comfortable seatings and Simon the owner and his family are very friendly. I can spend hours in this place. Belly dance show every Friday, the dancer is professional real belly dancer. After work I come and spend quality time with people here and enjoy. If you like hookah it's the best place around! If not still an excellent place to hangout with friends! I drive 30 minutes multiple days a week to come here and I don't mind it : I recommend it to everyone!

This place was absolutely horrible. The owner was disrespectful and lazy, and we also were forced to tip 15%, when the owner himself was the one serving us. The coals were very low quality and they barely put any sheesha in the hookah, it is also very expensive for the area. They charge an extra $10 for those who are 18 which is extremely disrespectful considering that at age 18 it is legal to go to a hookah lounge and smoke. The owner was also extremely disrespectful in the way that he spoke to us during the time that we were there. I would never go to this place again and I would never recommend anyone to come here.

Excellent hookah, knowledgeable bartender she made an awesome Manhattan, inexpensive compared to some other local hookah bars. They have a huge selection of cigars, too. The air is very well ventilated and the seating is fantastic. No food is served but that usually isn't expected. The owner did say I was allowed to have food delivered if I was hungry, which was very nice of her. Very highly recommend this place day or night. It is not the typical highschool-senior hangout that you'll find in some other areas.

Large cigar humidor along with the hookas and a decent scotch selection. It wasn't very busy on a weeknight and the one waitress was very accommodating and attentive. They have comfortable couches and chairs spaced around low tables. The ventilation in our corner wasn't great, not sure about the rest of the room. They had an annoying commercial filled radio station playing when we first walked in but the waitress happily changed it. Would be a 5 if the ventilation was better.

A fun, friendly place to have a great night with friends or family. Good music, entertainment, and plenty of selection for drinks and hookah flavors. Not a cigar smoker but they have a cool room with a bunch of different kinds so I''m sure you can find something to satisfy you! I've had a birthday party there and have attended other parties, it's great for hosting a group and the staff makes sure everyone is accomodated for.

All cigar smokers know that our passion for the leaf is as much about the overall experience as it is is about the cigar itself. While out last night with some friends after a great dinner at an exclusive steak house, we decided to try The Cloud Palace in Salem, NH to watch the game over a few cocktails and some fine premium cigars. Our fun, night with close friends took a drastic and profound turn for the worse when we entered the Cloud Palace. As we entered we found a modern, well decorated upscale decor but very few patrons considering it was a Saturday night. The majority of the 10 to 15 people that were scattered through the large room were smoking hookah as opposed to cigars. As we were there to celebrate our friendship and some recent good fortune, we had all previously agreed to enjoyed the very finest premium cigars on this night between $ 20 to $30 per cigar. When we entered the humidor, the first thing we noticed was that the room was so humid that all of the cellophane wrappers on the cigars there had considerable condensation on them. To make matters worse, within just a minute or so of entering the walk-in humidor, a foreign sounding man who purported himself to be the owner of The Cloud Palace barged into the room and ostracized us and telling us that we cannot touch the cigars. Please keep in-mind that cigars we may have pursued were cellophane wrapped and we had only been in the room for appropriately one minute. In my many years of smoking cigars, and in the numerous walk-in humidors I have surveyed, I have never been told that cigars could not be touched. In any case, this person could have been more diplomatic and respectful and less caustic in his approach. Then to exacerbate the situation, this same person began to pick up several cigars while he was in the humidor with us. When we asked why that was OK for him to do he told us "he washes his hands regularly" apparently implying we were in some way less clean than he was. This man stood over us while in the humidor selecting our cigars, not assisting us in any way but instead monitoring and watching us as though we were unsavory children in a candy store. We all felt significantly disrespected, demeaned. and highly unappreciated as customers. Because of this uncomfortable experience, we hastily selected less expensive cigars than we had originally intended to purchase mine was $ 16.00, this man followed us to the cocktail lounge to ensure that he himself told the waitress waitress what each of our cigars cost. which made us even more uncomfortable. As we sat down in a far corner of the nearly empty room to watch the game, the cocktail waitress told us that we were required to move to another table with much more confined seating. Please imaging sitting in a wide open nearly empty room, with an array of empty open seating, in a small love seat couch with your friend's side uncomfortable pressed against yours while trying to enjoy a good cigar. Needless to say, we decided to cut our cigars and head several miles to another cigar bar where we would be treated with respect and dignity and welcomed as valued customers that review will follow. Please, DO NOT allow yourself to be fooled by the nice pictures and make the same mistake as we did only to be treated with hostility, distrust and disrespect at The Cloud Palace. Now I fully understand why there were suspiciously few patrons in this place. I do hope that whomever takes this place over after if inevitably fails will be more welcoming and hospitable to its customers than the rude, impolite proprietors of The Cloud Palace

Great service. Great hookah. Great drinks. Laid back atmosphere. It’s family owned and you can tell that they care about their customers a great deal.

Wow!!! This place is amazing. Atmosphere, ambience, excellent service. The owners/manager made sure that we have a good experience. This place should be rated more the just 5 starts.... love love love. If you love around the place. You should definitely go and check it out. They make the best hookah..

This place is awesome if you enjoy cigars and hookahs. Simon the owner is a great guy and goes the extra mile to make sure you have a great time. Highly recommend!

This place was nice, didn't like that the tip was already included and we had no choice, sorry but I don't think 1 hookah and 2 drinks was worth a 14 dollar tip... Maybe 5 tops. Will not return