The Jackson Clinics

I do not write reviews because there is no shortage of reviews on the web but I felt compelled to write this one about Jackson Clinics, Physical Therapy. I have been a patient at Jackson 3 times over the past year and a half and had great experiences every time both in terms of the level of car and back office. After those experiences, it’s clear Jackson has very high standards for its physical therapists in terms of their knowledge and ability but also the right dose of compassion. Jackson utilizes an internet platform to provide videos of home exercises, which is a great tool to help patients maintain the proper form when doing the exercises at home, something that is critical to a good recovery. Annie was my physical therapist all 3 times and to put it simply, she was flat out great. She, and it seems most of the other physical therapists at Jackson, have their PhD and that’s reflected in the level of knowledge and care. My first time at Jackson was from a serious broken leg that required 3 screws to piece together after a cycling accident and Annie didn’t just provide physical therapy but it was a collaborative effort with me. This isn’t just a career for her, it’s clearly a calling.

I’m compelled to write a review because I randomly saw a negative review for Tess and Rachel at the Shirlington office and feel the need to balance that review with my experience. I’ve been going to the Jackson Clinic for six weeks now after shoulder surgery and I’m not sure why the guy from that 1 star review disliked them so much. Tess has been handling my progress, doing the assisted stretches, tracking progress and answering my many questions each time I’ve been there. She is far from aloof and just hanging out on her laptop. She only uses her computer to take notes during our sessions, and comes across as engaged in the process and a genuinely kind person, who clearly cares how I’m doing. Rachel runs the exercises for the room and is also very good at her job. She’s not a “warm and fuzzy” person, and from what I gather I suspect she’d be fine not being viewed that way. She’s direct and clear, it’s not hard to talk to her. We’ve chitchatted about music and wineries, and I’ve noticed her chatting with others. She’s good at explaining all the exercises, follows up to make sure I’m doing well, and answers all my questions. I can’t speak to the other physical therapists there, but no one is standing around, each of them is clearly moving their clients through their therapy and exercises. I don’t know what the other reviewer was looking for in a physical therapy office, but this one more than meets my needs and I’m glad I chose it for my PT. One thing I will agree with the other reviewer on is the front desk. Mary is as good an office manager in charge of keeping the train on the tracks as I’ve met. She’s over the top nice, doesn’t rush me off the phone, and is genuinely looking to accommodate my needs, or schedule. If you’re looking to get your broken parts fixed and not for new best friends, this place will serve you well.

Severed patellar tendon 2019. Came in and met with Annie. She asked insightful questions pertaining to my needs as a federal law enforcement officer and my love for powerlifting. She provided a detailed plan that catered to my lifestyle while also catering to healing my knee correctly. Got me back to work in a full capacity with better knowledge on maintaining my knee health while preventing new injuries.

Our world was turned upside down when our daughter at the age of 13 tore her ACL during a soccer game. We knew that physical therapy is key to her recovery and after evaluating many options we choose Erin Borda with The Jackson Clinics, Shirlington location to be our daughter's Physical Therapist. Erin is truly amazing! Erin's medical expertise, professionalism and client centered approach to therapy turned a painful injury into a positive experience! Our daughter saw her approximately twice a week pre surgery and post operation and was instrumental to helping our daughter recovery both physically and mentally throughout each step of the process. We valued Erin's expertise so much, that before we allowed our daughter to do anything post surgery ie go up/down stairs, walk on the beach, go swimming, wear cleats again, etc we would always check with Erin first to ensure the activity was safe and she always promptly answered any and all questions we had. Erin went above and beyond to help our daughter return to her pre injury health. She included soccer drills in the sessions and proactively reached out to us with updates. Our daughter developed a strong bond with Erin and never complained about going to her PT sessions which is extremely impressive and a reflection on how great Erin is and was actually sad when she found out she didn't need to go to PT anymore! She is now in great health and cleared to returned to play competitive travel soccer again and enjoy the game she loves so much!

I absolutely LOVE the Jackson Clinics in Shirlington! They have an amazing staff of professionally skilled, devoted, caring, and kind people. I looked forward to going to every session as they guided me to make a complete recovery and motivated me to continue with exercise. They have my sincere gratitude because I couldn’t have done it without them.

The Shirlington staff team is amazing, it starts by the warm greeting by Mary and Pam, they are always ready to help and go beyond the extra mile to accommodate some crazy schedules. I was treated by Helen and Shawna, both did a wonderful job assessing my problem and worked out a schedule for my treatment. My improvement was fast and my pain decreased every week. During the PT cession we had lovely conversations while still focusing on working out my target problem. They were just delightful and i looked forward to my appointment. Rachel helped with the exercise part of the Physical therapy, even when she was with multiple patients she could still focus on each one of us. All and all i highly recommend the Jackson Clinic in Shirlington, the team is professional and friendly which is always a very good combination.

I have been treated at the Jackson clinic on three separate occasions, once for reconstructive surgery, once for a stress injury and most recently for tendinitis. While all of my experiences at the clinic have been positive my most recent was above and beyond. Dr. Martucci and her team were enthusiastic and highly competent. Their plan and work not only resolved my issue, I left in better shape than prior to my injury. Their use of technology for tele health and mobile apps is well complimented by their personal care and effort. Thank you Jackson Clinic of Shirlington.

TL;DR version: The best PT clinic/DPT team out there for one’s own recovery, but much of it depends on the patient’s discipline and efforts in repeating the movements/exercises learned during each appointment to ensure maximum benefits. I was treated by the Erin/Tess/Rachel team, and well received by the Mary/Pam/Jasmine team at the front office. HIGHLY recommend The Jackson Clinics Shirlington!!!~ Long version: As a patient receiving PT, I learned that one’s treatment plan is either successful/failure not only based on the PT clinic/DPT team, but equally based on personal discipline and efforts to repeat the movements outside of the appointment. I have undergone multiple orthopedic surgeries for different areas of my body, and The Jackson Clinics Shirlington has very dedicated staff to ensure one’s successful recovery. They truly equip you to regain/improve your physical capabilities and strength. There's definitely homework involved, and there are times where I knew I've not diligently completed my homework. “Off” days/weeks and plateaus are expected and the staff works with you with that. We're all different! During each session, you work 1-on-1 with your PT, do cardio bike, and then work with your AT. At first, I did not like this cycle, but then I realized this treatment cycle greatly benefits you as the patient to learn how to do your part of the treatment very well, and helps get the blood pumping for the muscles being worked. There were some sessions where I left exhausted and with some pain, but others where I left feeling energized, esp the following day. I worked with both Erin, Tess, and Rachel, and they are all VERY knowledgeable and complement each other very well with the necessary treatment and/or exercises. I did NOT ever feel like I needed to waste my time catching the other DPT up on the progress. They knew - When I asked questions, Erin, Rachel, and Tess truly give their time to answer. I loved the way they ensured the correct muscles is/are activated when teaching a new movement. For the OP who wrote a negative review about Tess, I absolutely do not understand where they are coming from. Each PT is dedicated to their patient during their scheduled time, while fervently drafting notes on their respective patient's status. Tess is a deep thinker and digests all the information a patient provides. From there, she provides OUTSTANDING solutions to mitigate/improve her patient's situation. FULL dedication at best. I was initially concerned by the cycling turnover of DPTs, but it seems to have stabilized, which I am thankful for. Mary, Pam, and Jasmine are WONDERFUL. I completely agree with another OP where they truly care for their patients and work closely while waitlisted and would always remember to contact you if there was an opening.

Highly recommend! Everyone here is so kind and helpful -- the reception staff as well as therapists. I have worked with three therapists so far and each has been very responsive to my questions and concerns. They have provided clear guidance and explained everything in detail so I understood not only what I was doing but why I was doing it. They provided online resources for my at home exercises. When I first started, they knew I would be moving within a month, and they still treated me as if I'd be a long-term patient. Anne my therapist even went above and beyond to reach out to her network of colleagues to find a recommended therapist in the area in which I was moving. I wish I wasn't moving away from this caring and dedicated group of professionals.

Nothing but great things to stay about each staff member here. They have a fantastic team, and somehow made going to Physical Therapy enjoyable!! Mary, Pam, and Jasmine were always smiling whenever I walked in, and they went above and beyond when it came to scheduling. If I requested to be put on a waitlist, one of the three would always remember to call my cell-phone if there was an opening that I requested. They really cared about the patients!! Which is so hard to find. And they were great at remembering requests! I had the gift of personally working with Erin, Tess, and Rachel. All three of these awesome PT's would answer any questions that I had, and gave great advice. Tess is so kind, and focuses on her patients so well. She will help you with anything that you need, and pays close attention to you while you do your exercises. She also has fantastic methods and advice to give. For example, I like to run, and she gave me a technique to improve my running. It worked! She easily picked up on my problems, and found solutions. She pays attention to you as a patient, which I really appreciated. Erin is so smart!! I feel like she knows everything and had an answer to every question I ever had about my injury. She was so encouraging, and always knew how to help my pain each day. It was crazy how quickly she could problem-solve!! I worked with Erin twice a week, and it was so awesome to see how deeply she cares for her patients to get better. She genuinely wants to see you improve, and that is such a remarkable characteristic to have in a physical therapist. She is also just super kind and a hard worker too! Rachel does a fantastic job, and has a ton of experience. I feel so confident in whatever it is that she tells me to do. She is also good at keeping me accountable, and reminding me of the importance of slowing down and focusing on each exercise. Rachel is great at focusing on the details, while also being kind and so easy to get along with. She is great at her job, and also great at making her patients laugh! I didn't get to work with anyone else, but I know that it is such a great community of people!! Annie, Taylor, Kristen, Elizabeth, and Andrew ... they're all so awesome!! God bless you all!!