The Madison Washington DC, a Hilton Hotel

Wonderful friendly staff and lovely spacious rooms. A touch of luxury when traveling and within walking distance to restaurants, supermarkets, sights and the White House. A pleasure to have a base before going out exploring after a conference. We had a three day conference here and the food was excellent, beautifully catered for and a great space for over a hundred attendees. Everything was professional, well prepared and I couldn't not fault the staff or hotel. A great experience overall.
5 7 years ago (17-05-2018)

Excellent hotel establishment. As a returning guest, we were upgraded to a superior room. Innocent, the concierge, was up to date with cultural events in the capital. The staff goes out of the way to assist in every way they can. One afternoon, it was raining heavily as I was leaving the hotel when a front desk agent quickly offered me an umbrella for my trip.
5 7 years ago (17-05-2018)

The hotel is beautiful. Unfortunately I had an issue that could have been resolved before it became a problem but I was given the runaround by the front desk. The issue was that I was given a room that already had a guest. I knew about this because when I was given my key, I asked if I was given a roommate (it was a fundraising event) and they said I was. I told them that I was w/my family and I was supposed to have a room alone so that I could be w/them and they said that it was not on them and would not assist me. To make this longer, I went to the room and sure enough, someone was in there and I was outside w/all of our luggage and the family. Anyways, the issue was eventually resolved but w/out any type of compensation (like a complimentary can of soda or whatever). We were delayed for close to an hour over something that could have been resolved in 15 minutes. The hotel is beautiful though.
3 7 years ago (23-05-2018)

It was an amazing hotel!! The staff was very professional and very nice, always a hello sir and have a great day sir as I was in and out. Staff was very able to answer any questions I had. The room I had was marvelous a nice view of downtown D.C. Super comfortable bed, and wonderful amenities in the room. By far th e best hotel I've ever had the pleasure of staying in.
5 7 years ago (10-05-2018)

I can't recommend this hotel enough. Everyone was so lovely. Ashley went above and beyond to make me and my husband feel so welcomed and special. She is an incredible asset to this property.
5 7 years ago (30-05-2018)