Reviews
The saleswoman who helped me gave me excellent advice on the right coat to buy for my trip to Rocky Mountain National Park. I was torn between the one I bought and another that was $50 more, but she steered me toward the one with extra wind protection over more insulation, which was exactly right. I thank her very much. I love my coat. Here we are at 12,000+ feet, in 40-50 mph winds. Happy with my purchase!
Bad experience. Manager wouldn't swap out a jacket with broken zipper. Tried to get me to pay more for the swap with similar coat year newer or wait 12-16 weeks for the zipper to be repaired as part of the lifetime warranty. Pathetic warranty takes a winter to fix. Went to a different North Face store where they swapped jackets no hassle.
I was traveling through Saint Paul. I needed some luggage. Kendra helped me over the phone. She answered all my questions. She met me when I arrived at the store. She had the item I requested waiting for me. As well as an unpackaged item to show me the size to make sure it was what I wanted. Great customer service. Thank you Kendra and associates.
This was my 2nd venture into this North Face store and possibly my last. The first trip our experience with a sales clerk was unfavorable, even my 19 year old was not impressed. Today we went in and the guy who started helping us was really nice and I thought this is refreshing, then he asked another sales clerk to help us find something and it turned nasty. This second sales person raised her eyebrows at my daughter and informed us in a rather snooty tone that what we were looking for was last years design. Really, was that attitude necessary? Two strikes….will I give it a third chance, not real likely.
Have two of their down bags. Called for cleaning recommendations. Very nice, knowledgeable AND they sell a cleaner you can use in the washer and dryer. It's a little little cheaper than dry cleaning.
I brought in an old North Face backpacking backpack that had a seem rip. The staff gave me the right form to fill out and were able to answer all the questions I had. Way to stand behind the product!
Excellent North Face retail store! The staff and specifically the manager are friendly and very knowledgeable about the products and the new technologies in the products. Great place to find some gear!
Staff was awesome we needed to do an exchange from an online purchase. They went above and beyond to make sure things were right. Also free parking on the east side of the building
Super friendly staff they did not have my size. But the woman was able to locate it and have them hold it for me at another store.
Dan was amazing! He was so helpful in pack fitting, even though the store didn't have what I wanted! Thanks!
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