The Orchard

I just had an unbelievably terrible experience with them. My manager found a wonderful new job so this Friday was her last day at our office. I requested the fruit delivery to be made before noon so we can all enjoy it as part of the big lunch we were having in her honor. The person I spoke with said she will make a note of my request. At 11:30 I called to check on its status. They said it was already on its way.  I was excited. I expected it to look lovely alongside the barbecue order we made. At 1 o'clock I called again, telling them I expected it before noon and the lateness was understandable since, you know, New York traffic, but I was worried. I was told yet again that it was on its way. I was swamped at work and tried not to spend my energy on worries, so I trusted them to get here soon. At 4 o'clock, the lunch was over, the delivery was NOT made, and my office was in the process of closing early. I was furious. I called and stated that I wanted to cancel the order and get a full refund. I was put on hold for a long time. After some back and forth - they were still trying to deliver even after the office was closing, I repeated myself, requesting a refund. The woman I spoke with said 'okay sorry', then hung up abruptly. I thought this was done and over. But then they called the workplace - not me - and asked for my manager. They offered to deliver the fruit platter to her place since the office was closing. I could not believe it. They had my number but they chose not to use it and instead went behind my back! My manager, not knowing the whole story, accepted the delivery. She now has a platter meant for over 10 people in her apartment. It was in her honor, so I'm glad she was happy, and she said it looked beautiful. But, what kind of company delivers against their customer's will? I explicitly asked to cancel the order and I asked for a refund, and they had agreed! Also this fruit was rather expensive. Why did I get one star service? I was looking for a company to order from for special occasions, but this company is not the one. This experience showed me they lack integrity and couldn't respect a customer's wishes. They couldn't deliver anywhere near the requested time. Don't trust them.
1 9 years ago (16-09-2017)

The fruit is delicious. The trays look beautiful. The problem is that once you open the wrapping it has to immediately be taken apart and put on your own trays. The fruit is packed in on top of each other and as soon as someone attempts to take a piece of fruit from anywhere on the tray everything comes Crashing Down.
3 9 years ago (30-10-2017)

I am a year round customer at the orchard !! Always always the best of the best . Yesterday's Thanksgiving basket was cherished by the whole faimly ! Excellent choice to have a crafted arrangement put together by true professionals !! Thank you .
5 9 years ago (24-11-2017)

Best fruits in entire New York City
5 9 years ago (17-05-2018)

The best fruit ever🍉🍒🍇🍎🍏🍈🥑🍆🌶🌽🥕🥝🍌🍍🍋🍊🍑
5 9 years ago (12-11-2017)