Reviews
Bought our Waterbox aquarium from them. Stand behind their product, shipped missing correct pump. Knowledgeable, and Chris is great to work with. Thanx y'all! Lovin our new set up.
Premium aquarium is super professional and knowledgeable about the fish they sell. They have a large variety of freshwater and saltwater fish and plants. I am a beginner and the employees helped me pick out which fish would go together. So far, the fish are doing great! I’m very impressed and will be buying from them again.
Great place for fresh, and salt water!! I've been a customer on and off over the years as I change up my tanks. Best part is the staff is pretty knowledgeable which that alone is something that you will not get at the big box stores. I definitely suggest that you check them out, you won't go wrong.
Awful customer service! Nobody greets you as you enter and employees will not come out from their desk/office area to help you. Tanks are gross looking as well as flooring. Used to be a good place to go but maybe the owner isn’t around enough to keep an eye on what’s going on?
We purchased fish for our new tank from here. Super nice and informative. Good selections and the prices were very affordable. We'll definitely be back.
I wasn’t going to leave a review but it’s been bothering me for a few days so here we go. I tried to like this place but after the third visit and the same outcome of terrible service I will not be going back as well as referring my friends elsewhere. The fish and aquarium hobby isn’t necessarily an inexpensive hobby so if I am spending a lot of money in your store with absolutely awful service it makes me feel like I wasted my money and takes the joy out of it! I love my pea puffers and I needed pest snails I was told in a very rude tone “I don’t generally provide that service…going around and individually picking out pest snails” as I continued my way around the store the only employee that has ever showed nice customer service asked me if I needed anything and seemed totally fine and accepting of my request and although I was then happy I was charged FIVE dollars for a few pest snails when other places in Portland and even Petco charge ten cents a snail or even just gift them to me and I was willing to pay but it basically comes down to they are rude, and aside from the snails their fish are over priced and the tanks aren’t well maintained. The store also looks nothing like the nice photos on Google. The little tank next to the front door had dead flies floating in it and the tanks on the check out counter are in such poor condition :
Revising an earlier 1 star rating. I gave the establishment after a negative experience this last summer. The gentlemen who helped me was more than willing to talk through my setup.
Awesome place! Very nice people. We got everything we needed including expert advice. Can't wait to go back for more!
Great store, lot of selection and knowledgeable staff. Leave your jacket at home. Its hot in there from all the tanks. Lot of corals, zoas. Frogtoes and other cool corals plus lot of equipment and fresh water stuff. Be sure to check out the freshwater pico selection. Most pico fish I've ever seen in one store.
Just before the pandemic, I started building a considered, 55-gallon planted, nano tank. Now, a year-and-a-half later, I can look back on my experience and say with validation and confidence that the people of Premium Aquarium have consistently provided the knowledge and materials I needed to succeed. On occasion, they have warned me off an idea that would have been disastrous. When needed, they special ordered fish and materials. Throughout the pandemic, they behaved with all due caution and care for their clients. I'm beginning the process of building a second tank, and I expect to look no further than my favorite aquaria store for what I need.