The Reef Indoor Water Park

Super fun for all ages! Even a hot tub for when we were ready to take it easy for a bit. :) If you aren't staying in a room though, remember to bring a towel!! I also wish there were changing rooms. (open area for changing, or small bathroom stall with no shelf)
5 8 years ago (16-05-2018)

Good water park for little kids. However wave pool is broken and has been for many years. The water slides are fun. And there's good things for a smaller kids as well.
4 8 years ago (21-04-2018)

Fun place. Pizza was god awful and as you would expect expensive. My daughter and i couldn't stomach it. Tasted like it was stale, and heated in a microwave even though it took 20 mins with no one else.
3 8 years ago (04-05-2018)

Fun place to do some water play, need to stay long time to feel it was worth the price. Little pricey, but kids had a great time.
3 8 years ago (24-04-2018)

I have visited the Reef on a few separate occasions and each time felt completely appalled by the lack of proficient lifeguard supervision and layout of the pool areas. As a former Red Cross certified lifeguard and mother of two, I would deeply urge all parents to maintain constant supervision of all their children. Do not rely in any way on the staff to ensure your child's safety. If you have young children that are not great swimmers, I would encourage you to have them wear a life jacket and stand very close to them on the children's play structure. There are several areas of the pool deck that include hot tub, lilypad, children's play structure with multiple mini waterslides, wave pool and big waterslide. These structures and layouts make it very difficult to adequately supervise, so they require multiple lifeguards at each station - yet there were only about 4 lifeguards in the entire waterpark. In the children's play area, there wasn't any lifeguard supervision on the top of the structure or bottom of the slides. I saw multiple kids going down a waterslide a the same time, crashing into other kids that were at the bottom of the slide, older kids (over the age of 10) trampling over young kids, very small kids, with no flotation devises at all, getting thrashed around in the water at the bottom of the slide and several kids running around on the slippery ground. In order to be safe, there would need to be at a minimum, one lifeguard on the top of the play structure, enforcing rules of one person at a time on slides, and ensuring that people slide feet first and not head first (as I also witnessed several times). There should also be at least two lifeguards below the structure walking around to make sure kids are able to get out of the slides and are safe while moving around the structure. There was not a single lifeguard in the entire kid area. I finally asked the manager to step in and they did, for a few minutes and then went back to their post at the concessions, abandoning the children's play area. For the big waterslides, there was a similar issue because only one lifeguard was stationed above the slides, but not a single lifeguard was in the pool below where the slides let out. This is extremely dangerous because no one is ensuring that riders are safe upon exiting the slide, or that they are moving away from the entrance of the slide. The lifeguard on top of the structure was simpling looking between the cracks in the platform to see if the person go out, before allowing the next riders to enter the slide, but while they were looking down, they weren't able to observe the top of the slide effectively. Furthermore, lifeguards should be easily identifiable (red and white uniform, whistle, and lifeguard floatation device). Several of the lifeguards were wearing a blue tie-dye t-shirt uniform that completely blended in. I don't even know if they were actual lifeguards or simple just staff. The few that I did see with guard flotation tubes, were not wearing them correctly with the strap across their bodies, so if they did need to jump in for someone, they would waste time getting it situated. Lifeguards need to be ready to go at any second to respond. The wave pool was also a joke. Not only were the waves almost unnoticeable, but there was one lifeguard for the entire wave pool and they were stationed in the deep end, with a beach entrance, there should also be a lifeguard walking along the shallow areas of the wave pool. I sincerely hope that The Reef management reads my review and rethinks their entire lifeguard policy. Without a serious safety makeover, this place is vulnerable to tragedies occurring because they lack the most basic safety protocols for lifeguards.
2 8 years ago (30-04-2018)