The Ritz-Carlton Spa, New Orleans

Overall rushed experience as I entered the spa. Very strange being an escape from the hustle of a 9-5 job. The staff was overbearing and borderline invasive, I was not pleased with my 384.00 experience. (The staff all but shoved me in a locker as i arrived.) From there I had 3 seperate women yell (not exaggerating at all!) in my “relaxation area” other women’s names- “Jackie! Jackie! Jackie! (I was only woman in the room) Are you Jackie?!” I replied “I sure hope not, I’d be deaf if so. You shouted her name over 10 times lol.” The other 2 staff members did the same thing with other women’s names. This was all but relaxing. As far as the massage went- the masseuse seemed confused. She began at my feet and spent 5 minutes on my back. The rest of the time she skipped around my hands and toes and neck as if my toes and finger tips are trouble areas? She even oiled up and massaged my face? I found this peculiar. All with very light pressure. I had come here years ago and truly enjoyed it. I hope they get the charm back they used to have. This overall day was a waste of money and quite disappointing.
1 7 years ago (14-04-2018)

Great way to walk from Galatoire's to canal l for Lyft pickup
5 6 years ago (01-06-2018)

My husband and I planned a trip to New Orleans and stayed at our favorite place, The Ritz Carlton. It was a rainy weekend so we decided to go to bed early and schedule an 80 minute deep tissue couple massage at 10. The Ritz charges about 10 times as much as anywhere else. I have had many massages. This was the worst massage I have ever received. What a waste of my morning! I got my skin moisturized. That's about it. My 8 year old could do better. My husbands experience wasn't great either. We ended up telling the front desk and the girl acted like we just wanted something for free. They took 30 percent off. So we paid over 300 dollars to have our backs hurt worse and be extremely agrevated. You would think they would make sure that their employees were good at their job before hiring them at a 5 star facility.
1 8 years ago (22-05-2017)

I had a wonderful day today at the Ritz Carlton Spa. Everyone was very sweet and tried to make sure I had a wonderful experience. Star gave a great massage and Maria was wonderful. I look forward to returning. My beautiful daughter gave me a gift certificate for my birthday for an eighty minute massage. The last time I was at the spa was her wedding. I can't wait to return.
5 8 years ago (16-02-2017)

I was very disappointed with the quality of service at this spa. I was scheduled for an 80 min facial that was so enticingly described in the spa menu. However, it consisted of nothing more than a little steam and apply a moisturizer with a few extra strokes. Most of the time was spent massaging my back and hands. I was left very confused and paid an exuberant amount of money for a poor quality service.
2 8 years ago (02-03-2017)