The St. Regis Atlanta

It was beautiful! The staff were so sweet. We went for afternoon tea with a friend and the food was perfect and filling. The tea selection was amazing they also had some champagne and brunch type mixed drinks. We used valet to park and the restaurant validated for that also.<b>Rooms</b>: 5/5

My wife and I came here for the David Gray concert on August 10 and stayed at the Saint Regis. We used to live in the area and were excited to revisit our old stomping grounds. I must say the service was impeccable, the room was very nice, amazing view, and they gave us a bottle of champagne and strawberries to help us celebrate our anniversary. Everything was top-notch just as we expected from such a fine historic establishment. Well done and my applause to everyone on staff at the Saint Regis. A+++++

Afternoon tea was horrible! Today was my second time attending afternoon tea at Astor Court. Upon sitting, gnats began to fly around our table before food even came out. Throughout tea, gnats and flies continued to fly around the tables, forcing me to cover my food opposed to enjoying the full experience. As I went to take a sip of my tea, I realized there was a gnat in it. This completely ruined my appetite and the food was mediocre. The desserts were extremely dry. I'm not sure if it's new management along with all the construction or what, but it has definitely gone downhill. When I finally thought this would be over, I tipped good for valet but still waited over 15 minutes until I could leave because the wrong car brought out twice.

The hotel itself is wonderful generally and have enjoyed previous stays here. However, there is major construction that is very loud think jackhammers that can be heard throughout the guest rooms and in common areas during the day like the restaurants. Very importantly, there is no notice given to this disruption on the hotel's website when you go to book. I was staying here for business and would have stayed elsewhere if I could not have gotten work done in my own room noise level too high to be on phone w/ someone else. For &gt;$600/night, completely unacceptable. What makes this significantly worse is the fact that when I brought this up w/ reception, the woman stated that SEVERAL customers have had the same complaint and made clear it's unacceptable. I appreciate her honesty, but what a gross abuse of guests' trust in the St Regis brand.

The St. Regis is the most expensive hotel in Atlanta and for that price I expect as near perfection as you can get. That is sadly not what I experienced. We arrived on a Friday evening around 6 pm. The valet area was very crowded and frankly a little hazardous as cars were being driven in multiple directions and at speeds that are really not conducive to a parking/loading area. Considering their inflated valet price of $56 a day I was seriously unimpressed. The Langham in Chicago is in the heart of downtown, only charges $50 and it is like a well-oiled machine. The lobby was nice – note I did not say breathtaking as I could say about the Windsor Court or the Waldorf. The young lady who checked us in was friendly but not very knowledgeable about the hotel because when asked if there was a hot tub she said “No, there is only a pool”. Later in our stay we went to the pool just to take note of it and interestingly there ACTUALLY was a hot tub but it was NOT covered and it had leaves in it and was clearly not operational. This is something I would expect to see at a Motel 6 but at this hotel it was really unforgivable – why not cover it or put a sign up – SOMETHING??? Let’s talk about the room now. We booked a Grand Deluxe King with a balcony. The balcony was large but not really pleasing to the eye – from our balcony we saw nothing but buildings and of course that means anyone in these buildings could also see us. The bathroom was large However, the sinks in the vanity had not one but 3 large cracks in them. The tub although stupendously large had many visible scratches in the bottom that I first mistook for dirt. I realize the property is old but at these prices they could at least REPAIR these things. I wanted to order room service so I looked at the menu. How is it possible that a 5 star hotel has less offerings on their menu than most 3 star places? I cannot accurately describe my disappointment. Room service is part of the luxury experience for me and this was just too sad. The fridge in the room was small, not very cold and chock full of ridiculously overpriced alcohol. I had a medicine that I need to refrigerate and could barely wedge it in there. A friend of mine had called ahead and spoke to a St. Regis butler to say it was my birthday so my husband had expected to see something in the room when we arrived. It was not there then but when we came back from dinner there was a single cupcake and a bottle of Prosecco which I abhor. The cupcake was very pretty but so dry that I only took one bite. I left it for the next day as I was full from dinner. Amusingly enough when we came back the next day after going out for lunch, we found the maid had thrown it away. My husband was pretty upset and called to complain. They agreed to “make” another one. So, one would assume that it would be fresh but it was dryer than the first and the icing tasted like lard and left a film in my mouth. We also had their famed Afternoon tea experience which I will review at the end of this. The bed was comfortable but the blanket was the type that makes me extremely hot and I could not get the room cool enough to cancel that out. Turn down service was a nice touch with the slippers and chocolates but I’ve seen it done more elegantly at less expensive places. My last impression was also not great. I called to say that I needed ice in a bag for the medicine that I need to keep cold – I was informed that they had no suitable bags – not even one Ziploc bag. Maybe the $800/night guests don’t merit these luxuries. Basically we paid what is for us an exorbitant amount in an attempt to have a fun, luxurious birthday getaway. It was fun but that had nothing to do with the St. Regis and I won’t forget it because it set us back quite a hefty amount but I would rather travel the much greater distances to visit hotels who value the customer more than they value how much the customer can pay. Don’t waste your money here. Atlanta has hundreds of hotels and many of them cost significantly less and the experience would certainly not be worse.

This place is ridiculously pretty. Valet service is expedient and the mezcal casamigos cocktails are pretty excellent. I enjoyed the beet hummus and sliders. There was a sweet finish to the hummus I’m attributing to the beets but i could live with it. The chicken Caesar was an excellent portion size I got really full. I loved that the bartender offered us Ashton cigars to smoke by the firepit to conclude out experience. I will definitely be back.

The St. Regis brand is my favorite of all the Marriott hotel brands. This is probably the most mediocre of the St. Regis hotels I've stayed at. A bit disappointing. First, let's start with a positive. It's a beautifully building. The lobby is gorgeous. It's connected to some excellent restaurants in bar scenes, for adults more than college students. The location is great if you want to stay in Buckhead. The reason I gave this three stars is that the famous St. Regis service is disappointing here. For example, it took me 10+ rings on multiple times on multiple days to get any help on the phone. Another example, the gentleman that manages/works at the St. Regis bar is very rude. All around the hotel. It feels like there's a staffing shortage. Lots of empathy to hotels during this time, but less so for a Saint Regis at this price level. When you go beyond the lobby and into the hallways and room, the hotels is starting to show its age. It's still a nice hotel overall with a great bed. About 20% of the screen of my TV didn't work - just a dark shadow on every channel. Overall, not a bad hotel at all but not at the St Regis expectation.

Amazing experience here with check in, house keeping was kind and very helpful in bringing items. They also were friendly when the nespresso machine was broken and needed to be switched out. The lunch salmon is delicious at the in house restaurant!

The venue for a wedding event was excellent. The service and attention was exemplary. Pity the valet parking ruined the experience. The texting to the number shown on the ticket was meaningless. Had to pay $20 to the valet parking person for him to take the ticket, even after nearly a 30 minute wait, followed by another 15 minutes for the car to be brought up.

Truly a disappointment and not indicative of the St. Regis brand of hotels. Used to staying with the St. Regis specifically in Bal Harbour and NYC, and figured Atlanta would meet the standards associated with the brand. Guess I was wrong. Check in was a pain in its own. Arrived at 12:00pm and only was able to get the keys at 5:30pm after putting up a stink. Upon getting into the room, the chairs were ripped, pubic hair still in the jacuzzi tub and stains on the towels. We had three rooms and you would assume that they would at minimum maintain some high standards. Two of the rooms received no housekeeping services at all during the entire stay. Ended up getting valet charges when we didn’t even have a car and told that the valet said they were valid so they remain until the manager got involved. Was ignored by the concierge when requesting to use the house car and the valet attendant informed that we couldn’t use the car because he was busy and walked away. They didn’t open the doors to the cars when driving up when they did for others. Friend of mine was completely ignored at the Astor Cafe for lunch when the waitress asked the three of us for drinks and ignored him until he had to ask on his own for something to drink…visibly a race thing! No assistance with bags nor opening the door and just looking at you. Told that “you could walk there” when asking to use the house car when we were heading out for dinner. A complete and utter disappointment and poor example of the St. Regis brand. Was compared to other patrons who have a higher status I.e. ambassador, etc when requesting items that should be provided regardless. Truly a poor experience and not sure I would ever recommend St. Regis Atlanta for any of your stay needs. Poor customer service and interaction which doesn’t compare to the overall beauty of the property.