The UPS Store Courthouse

Came in Monday to ship last minute gifts cross country. Although the store was full of customers, the staff handled the lines in a quick and professional manner. I was really impressed by the service Ashley provided. She made sure she separated each of my shipments and I was in and out with my packages taken care of in just a few minutes!! She literally cleared the line by herself! She was quick and efficient yet kind and helpful. Thanks a lot Ashley!

Awesome store! Thank you to the employees and owner of this UPS. They went out of their way to pack and ship a large item back to Amazon. This store is always so efficient and quick to return any packages!

I love coming here for all of my packaging and shipment needs. They are always willing to go above and beyond to help me figure out how to send things back. Mo in particular is SO kind, patient and helpful. I will always go here for my shipping needs!! And Mo is the BEST :D

Richard and Shanice assisted us with a very large freight shipment and were absolutely wonderful to work with. Their friendly customer service and confidence in our request really made a difference in our experience with them! We soo appreciate the wonderful UPS Store!!!

Charges for printing labels in store. The fedex around the corner does not and is generally cheaper! Go there instead!

This location is wonderful and essential to my business. I send an average of 20 packages a week and they are one of the only locations that have hours every day yes, including Sundays. I have been dropping packages with them for over 10 years and the staff has always been helpful, knowledgeable, and efficient with my shipping needs. I've never had a problem with my packages getting to their destination. I'm usually one that is in-and-out but I owe them my sincerest gratitude for all of their help through the years.

Very helpful and nice! My favorite UPS store.

I needed to print off a two page form, sign it, and scan it back to my email. They charge 25 cents per page to print totally reasonable but with a $2 minimum. Then they charge $3 just to scan two pages and email it to you. Plus it's on a separate system so you can't put it towards the $2 minimum. So I ended up having to spend $5 just to print two pages and scan them. A total rip off and cheap way to nickel and dime you.

The manager Richard is phenomenal. I do all of my business shipping and personal shipping at this location even though it isn’t the closest location to my house because they’ve made the process so quick and easy. They’ve really set a new standard for customer service. Everyone is very personable and it seems like they’ve really cultivated a fantastic work environment. They’re happy to be there which makes the drudgery of having to run errands something I even look forward to. Thanks guys!

Jay, Thank you for your response. Although you took a look at the CCTV footage, it seems to me that some points were missed. Having a birds-eye view can sometimes provide more information than what was available to the parties involved at the time. Based on your conversation with your associate, there are a couple of points that still don’t seem to add up that I would like to highlight. I can’t speak to whether or not your footage has audio or what the video quality is, so I’m going to operate under the assumption that it does not have audio. He claims that it was not intentional and that he was distracted by finishing up his work. Sure, that’s understandable. However, what is not understandable is that when he went behind the counter and saw us both standing there, he still chose to help the white woman standing behind me before me, even after being repeatedly told that I was first in line. How was he so distracted by his task that he unable to process that information? He was looking right at me, so it’s not that he didn’t see me or wasn’t aware of who the woman was referring to when she said, “she was before me”. The second point relates to the female associate that ended up assisting me. It’s true that she came out from the back to assist me, but it was after he’d already decided to help the other customer. How could he have been aware of her coming to assist me? His back was to her the entire time, and since he was apparently distracted, he wouldn’t have been aware of her presence. It stands to reason that if he wasn’t aware of her, then he was fine with his decision to let me stand there to wait rather than show me the respect of altering his decision to make it right. We are trying to decipher his actions, not whether or not I was assisted in the end. It may seem like I’m unnecessarily picking this apart after the fact, but this matter is important to me. Time and time again, workplaces have not done enough to remedy potentially race-based situations like this that arise, so I want to make sure that the most can be done to prevent this from happening again. I do not believe that a conversation is enough. That being said, I would like a formal complaint to be on his record. Best, Kandace