The UPS Store

They are always friendly and helpful. My packages are always delivered on time and to the correct address! Their tracking site is very detailed so I can know exactly where the package is. I trust the UPS store.
5 7 years ago (30-01-2018)

Great customer service! The employees are very friendly and considerate. They go above and beyond to make sure you have a great experience. Very refreshing experience!
5 7 years ago (25-11-2017)

Always helpful, knowledgeable and friendly! Quick place to go for faxing services. Use AAA card for discounts.
5 7 years ago (03-02-2018)

The store personnel are pleasant, efficient and most helpful. Smiles all around.
5 7 years ago (06-03-2018)

I went to the ups store at about 6:30p.m. last night to get some documents notarized and shipped to arrive at the destination by Wednesday. A representative by the name of Kaylie I think handled my transaction and wasn't familiar with the fact that UPS has an account with Ashford University. After all was done she informed me that Ashford pays for shipping and handling also the cost of notarising these documents. I then asked her will the document reach its destination by Wednesday and that it is important that it be relieved by Wednesday also that if I needed to pay for shipping I could. She reassured me that my documents would arrive on time. She then handed me a receipt and said have a good day. Keep in mind I've never been to any UPS store ever so I didn't know what to look for. After leaving the store I noticed the receipt said that my documents would arrive on Thursday not Wednesday so I called back to the store and asked the rep why my receipt said Thursday and not Wednesday after being on hold for 10 minutes she informed me that Ashford doesn't pay for 3 day shipping and that if I wanted it could come in and pay for shipping the next day but I would have to pay more. I was angry at this point so I asked her why she told me it would be there by Wednesday if she wasn't sure. I also asked her why she didn't go over my receipt with me? Had she looked it over she would have caught that mistake and that I had the money for shipping while I was there. She told me she just didn't know. Before I left the store I explained that these documents are for my university and that if they arrived after Wednesday I would be kicked out of class and would have to start over. She reassured me it was OK now on the phone she was talking as if it was my problem. I really didn't appreciate her tone and how cavalier she was being with my situation. By this time it was after 7 and they close at 7, so I asked if they could stay so that I could come back also stressed again that these documents needed to go out that night. She agreed I was in the process of picking my kids up and dropping them off, in route they called my phone back and asked if I was coming I said I'm almost there. Also keep in mind it was snowing bad last night so I was driving carefully. When I arrived back at the store the store was closed and they were gone. I am so livid because this was all at my inconvenience and the rep didn't take any responsibility for her mistakes. Now I have to wait for someone to get back to me on this matter and that still won't tell me if my documents will arrive on time. My classes are everything to me and this rep was acting like I was bothering her. If my documents don't arrive in time I'll be left with no choice but to start over. I have already been in contact with customer service, but if I have to start over I'll be seeking legal advice to close this matter. Very disappointed in the service I received and will be looking forward to receiving a call back on this matter.
1 7 years ago (16-12-2017)