The UPS Store

What a group of lazy, disrespectful employees! I arrived at this location a few minutes before closing only to find the door locked. I only needed to drop off already addressed packages. So I knocked on the door. The employees did not even acknowledge me after looking at me. I proceeded to knock for a few more minutes thinking they could not hear me. No response. I knocked on the window standing straight in front of them. They decided it was best to avoid me. Another customer arrived. They ignored her as well. The employees decided to cut on work early despite customers waiting. I knocked more. They finally said they were closed. I showed them my watch that displayed a few minutes till closing time at 7 pm. No response. Not even an apology. It is a shame for any business to have employees cutting back on time, disrespectful to clients and avoiding their direct responsibilities. Luckily I will not be a returning customer.
1 7 years ago (11-12-2017)

Worst customer service I’ve ever experienced. I walked in planning to buy some packing peanuts and bubble wrap and pack my box myself. I asked the woman behind the counter if she could tape up the box so I could pack it. She then took my package into the back without asking and packed it herself. Upon realizing what she had done, I called to her to ask her to stop packing as my package was extremely fragile and I wanted to do it myself to make sure it was done correctly. She did not respond to me and continued to pack. After I called to her four times, her colleague went to get her, but still, she did not respond. After all of this, she charged me a $30 (!!!!) packing fee. When I asked for ‘Fragile’ and ‘This Side Up’ stickers, she only put on the ‘Fragile’ stickers and told me she would put on the other stickers later. I told her I would wait until she put the ‘This Side Up’ stickers on. Her other colleague came out 10 minutes later and told me that they didn’t have any of those, sorry. So I asked her if she could get a pen and write it on and she sort of grunted at me. I will NEVER ship anything here ever again.
1 7 years ago (23-03-2018)

They just do their job. Had no problem.
5 6 years ago (19-05-2018)

The shop owner is unbelievably rude. I have had a few transactions with him over last four months and he has hardly ever talked politely with me. The last straw being, I was expecting an UPS signed delivery containing my passport which was mislaid by UPS delivery guy and when I went to the shop to inquire if he could help me get in touch with the delivery guy when he comes to the store that afternoon, or just help me in anyway to get my passport and UPS package, he just dismisses me by saying "Mam, I cannot help you, you have chosen to come at the busiest time of the year". This is crappy customer service at the very worse. 1) The UPS delivery guy did not bother to find out if I was at home despite me waiting back at home to sign for the package 2) He dropped it in front of the wrong door without even taking my signature 3) The person at this UPS Access point just washed hands off the whole thing and was rude and dismissive.
1 7 years ago (19-12-2017)

There was no hassle in shipping my package. Their staff were helpful during my visit and it was my first time at this store! They were polite while answering my queries and requests!
5 7 years ago (10-09-2017)