The UPS Store

The kindest people work here…and the other customers are great too! I went in today with my elderly mom and the staff and other customers could not have been any more kind and accommodating. We had a short wait and so a staff member and a customer set up a chair so mom wouldn’t have to stand. When it was our turn, the staff member came to where my mom was so she wouldn’t have to move far. When it came time for us to leave, they carefully kept an eye on mom and walked her out to the car while I pulled it around. They really touched my spirit with their kindness and I thank you all so very much!

Chris and Dante are amazing. They always go above and beyond to help clear up any misunderstandings. They as well, always make you feel welcomed in the store. I feel secure knowing that my incoming mail and packages are safe with this location. Thank you for the years of outstanding customer service.

Staff are very rude, unprofessional, and emotional. My very first time opening my mailbox here I witnessed the heavyset white lady who usually works during the day disrespect and gaslight and older Black lady and that put a bad taste in my mouth. I still opened the box and the old grumpy man who is usually there didn't bother to print or send me a copy of the paperwork I signed. I called and the lady previously mentioned said she would put in in my box but didn't. Red flag number 2. I received good customer service from the employees who work evenings throughout the time I had my box. I interacted occasionally with bad attitude employees previously mentioned but didn't have problems. Most times they printed my 1-2 page documents for free, which I considered a courtesy. However today, the old grumpy man attempted to charge me $2 for printing a shipping label. I did not indicate that I needed it printed as a label versus a regular printed paper for less than 10 cents. $2 to print a prepaid shipping label for a return?! Certainly I could go to another printing place and pay $0.10 max. Something is wrong with the employees here which I knew from my very first encounter. I will be avoiding this location from now on. They don't know how to treat people nor do they know what professionalism and customer service are.

Staff are extremely rude. There was an older gentleman and a lady with blue cardigan. I was inside the store for more than 15 minutes and was not greeted by anyone. They didn’t seem happy to be there and neither of them had smile on their face. The lady assisted me with not even a “hello” or “thank you”. I just wished they knew basic customer service skills. Extremely Rude!!!

I came in this store and while waiting in line, some privileged man decided to come in the and skip myself and those behind me with no regard. He decided to make his own line. It was evident What he was trying to do, DanteDonte handled the situation very professionally and made sure that all of his customers were taken care of in the order we all came in. Every time I visit this store, they are efficient, move quickly, and make sure they get the job done. Kudos to Dante for making our experience a positive one.

Regarding the notary on duty today— per the Georgia Notary Handbook which is our bible of what to do and what not to do. The notarial cert venue is where the notarization took place, where your feet are planted at the time of the signing. NOT the county that you were commissioned. Please educate your notaries UPS. SEE page 62 of the handbook. All love.

It's a best UPS store we can go to with staff out there are so considerate and help us.

Thanks for the help. Hope that all local ups store come and see how the staff here treat the incoming clients! Thanks for the service!

Package checked in by staff and sent out to be delivered when it was not supposed to be. Told to come back the next day to retrieve my package. Package returned to the store open and empty per store rep. No remorse and no inquiry into what happened. Woman got an attitude on the phone when I questioned their process for receiving and holding packages. Do not recommend. Another UPS store down the street if you need one in the area.

I love my UPS Store! They are the friendliest people I’ve ever encountered. Being right across the way from the competition, I always prefer to use THIS location because of the level of service. There has not been a problem they have not been willing to help me solve. Sometimes without cost! Highly recommend!