The UPS Store

Dropped off a very important small load in the morning to be delivered in state. They didn't provide a tracking number till late the following day. The tracking number they gave me for the shipment was incorrect. I called the shipping office the following morning and they told me I had to wait till 11am to speak to the manager. I left my #, called back after 11 but never got an answer of how to track my package. I paid $566.89 for the delivery, was given incorrect tracking numbers, never a return call or explanation. My company will never again utilize this shipping company. I would like to be able to give them a negative star review. It would be negative 5 stars. Completely unprofessional and untrustworthy.

Ciara is the most disrespectful employee ever! Just walking in she had an attitude and was rolling her eyes when I asked a question about where to email my package label to. Then with an attitude she told me “she thought it should be obvious” when I told her I wanted to speak to her manager she turned her head to yell to manager that he needed to come talk to me when he was free. Clearly that wasn’t going to matter to her or him so I passed and went on with my day. What happened to customer service? Obviously these young teens need to be trained better! Super rude & disrespectful

I had a very important package that needed to be somewhere quick. They were AWESOME and went out of there way to make sure I would be able to get it there on time. There customer service is AMAZING! I won’t ship anywhere else!

Awful service! Absolutely do not waste your money paying for them to pack your items. I mistakenly did - they did such a poor job that my item was damaged upon arrival $750 worth of damage. I filed a claim and their reasoning was: "the item was damaged due to insufficient packaging." BUT UPS will not reimburse me the meager $100 in comparison even though they packed it. Why? I can't answer that. Do not waste your time shipping here or filing a claim because even if it is in your favor they will not reimburse you. Also, they never answer the phone or return voicemails. Simple put: Save yourself a headache and go to FedEx. **UPDATE** Even worse, the store replied to my above review saying I provided them with nothing. This is a blatant lie. I filed a claim as directed - online, provided the information about the contents, shipper/receiver, and all pictures that I had of the damage, and a comparably priced item. I would not call that nothing. This is clear proof of another reason not to go there. They do not do a good job, they do not own up to their poor job and then they lie about it. Also, I did not speak with the owner of this location. Also, to clarify I am not a dumb individual naïve of the process. All of the information the owner listed in his response was already provided to the store. I am fully aware the total amount I would receive is $100. The lying and acting like I made this whole story up without filing a proper claim is honestly the worst part of all to me. Again, do not waste your time or money. I'd have rather road tripped to pick up my item and road tripped back it would have actually saved me money.

I wish I could give Dallan and his team at the UPS store 10 stars! When a package was misdirected he went above and beyond to make sure to get it to my dear sister and her special needs son. Customer Service at its finest with a heart of gold too.

I am terribly tech challenged. Recently I have been in need of scanning, shipping, emailing, & many other services. I have visited this store over 15 times since Christmas. I have been helped with whatever my needs were and often times they saved me money doing things more inefficiently. Very patient helpful people.

Whenever I experience customer service that is aggregious or outstanding, I believe that the best way to complain or give accolades to a business or individual is write a Google review. I have sent countless packages through the UPS store in Highland Utah, and have been pleased with the friendly and seamless customer service on every visit. In fact, whenever I walk through the door the staff immediately calls me by name and is quick to apologise if I need to wait a minute or two before I am served. After reviewing negative reviews regarding this business, I am quick to discern that their must be misplaced anger and emotional instability with some people. It is wise for these unhappy people to wait until they come to their senses before ruining someone's livelihood.

I used to go to lots of different places to get things done. Printing business cards and brochures, printing a floor plan, shipping a box, or returning an Amazon goof up. Now I do it all at the UPS Store in Holladay. Josh and his staff have made the difference for me. I don't just go there because it's by my house and the grocery store or because it's convenient to go to one place for everything, I go there because Josh and his staff are friendly, trustworthy, and knowledgable.

Looooove THIS Location- So, This location- The 2 Gals that "Mostly" run the store- Uh, ya. Don't let their "Humble" "Quiet" Demeanor fool you- These Gals, My "Heroes"- Period. For what they get "Paid" to do The Owner needs to like, 3x their Salaries. Hazard Pay!. They're Awesome!- I've been in there MANY times now- I've seen the place DEAD, and I've seen the place PACKED with wall-to-wall "People" and "Packages". EVERYWHERE. These Gals. COVERED! Thank You Ladies!!

This is really a great UPS store. The employees have always been so helpful and friendly. They make my office and shipping needs almost effortless. I am so grateful for them!