The UPS Store

I went to this UPS store (Cumberland) because the UPS store in Attleboro, MA tried to scam me/price gouge me. The woman (forget her name) who worked in Cumberland was very nice and packaged up my item using 2 boxes (cut and taped together) instead of a much more expensive larger box. She saved me tons of $. I was shipping to myself (to another state) and when the box arrived, I was happy to see she bubble wrapped/peanuts/etc and it arrived in one piece & undamaged. I was very happy with the service I received at this store/location.
5 7 years ago (01-03-2018)

Do NOT listen to them when they say leave your package on the counter if it's already labeled. I made the mistake of doing that and my package was never mailed out. Bunch of lazy idiots work here go somewhere else unless you want your package to go missing. Scummy place!
1 7 years ago (29-05-2018)

I've read the negative comments and think that there has to be something wrong with those people, they were in a bad mood, or they had outrageous expectations. I wonder how many of the 1 star reviewers post when they get 4 or 5 stars, or is that just what they "deserve" and thus expect. With experiences at many other UPS stores, this is by far the best I have dealt with, by a long mile. I've had 5 or 6 large shipments with this company, most multiple packages. All items were picked up at a local business (used and without boxes, so lots of work packaging) and the items are VERY fragile and VERY expensive scientific glassware as well as electronics, pumps, motors and special glass bottles, all items extremely expensive as they are used in the pharma tech industry. I was scared to death about what they were going to charge me to ship these items and considered driving 11 hours if the price was too high. To my surprise, they had AWESOME rates, helped me out with packaging (as compared to a couple other locations that quoted almost 4x as much for packaging ALONE!!) I'm posting videos of unpacking their boxes online if anyone wants to check it out, Youtube Username is "KDE5FAN MKG" and the video will be obviously titles (maybe I can add a link later). Their staff has always been awesome, knowledgeable, friendly and understanding of each of my odd requests and concern of cost. If you are in or around Cumberland then you can find no better full service shipment center than store #4893 and Aurelia as the Owner/manager. Once you deal with a bad branch (that doesn't pack well and you get broken items they WON'T replace) then you will realize what a treasure a location such as this really is. Thanks again for you and your teams service Aurelia!
5 7 years ago (14-03-2018)

I left a message and they didn't return my phone call so I made the trip the next day. I gathered by running into the grumpy unhelpful old man they left alone and in charge why the call wasn't retuned. I left without resolution. Won't be back.
1 7 years ago (28-03-2018)

I made the mistake of going against the reviews. And, ohh I paid 350$ for that mistake. We were shipping large boxes from out of state and we asked before sending the packages that if they will change the address and ship it to new address. They LIED. On the phone they said they will but once the shipment came they bluntly said no. Their recommendation was to book a uhaul and be done with it. Don't use their services. So many people on their centre can be found disappointed and fighting iver some issue. Highly disappointed.
1 7 years ago (10-10-2017)