The UPS Store

Excellent place of business. Safe and professional location. I've been a customer for years. My entire filming friends and co-workers, and family, use this business for all of their shipping needs. I highly recommend. Yes, the business has received damages months ago from vandalism, because criminals from Northshore have saturated the neighborhoods. They recently received extensive damages from Hurricane Ida and are still open, rebuilding and assisting customers, but with different operating hours. Mrs. Phyllis Montana-Leblanc. New Orleans East Homeowner. 5 STAR BUSINESS To a of these unfounded complaints I'm reading, you all really need to review your own reviews. This store is always clean and organized. If the line is out the door, it's for safety and Covid-19 guidelines. Also, learn who you're supposed to contact. Not every issue is UPS. Amazon is a HUGE problem with shipping. Call the company you ordered from. UPA Store is not the problem from the false and unfounded complaints I'm reading, and unjustified. Mrs. Phyllis Montana-Leblanc

Male workers refused to help me with a long heavy box, They just handed me the hand truck and watched me struggled to get it on the hand truck only helped opened the door. I mean if I've managed all the heavy lifting, im pretty sure I can get the door. I'll use DHL next time. Also noticed as reading most of the reviews that the "Owner" Doesn't take any accountability for any of the problems that occur at his store with customers he always have an excuse for everything,that tells me alot. It's called great customer service, I shouldn't have to ask for help if your standing in the window the whole time watching me struggle with a package but yet you opened the door for me. Like I said I'll pay more to get better customer service my money spend anywhere. I can almost tell who's the owner just by the reply given.

Put the wrong label on the both packages. So clothing went to AMAZON and my book for school went to someone's home. Called to tell them about and the guy said oh well we are closing soon and I wont be able to call anyone or do anything until Monday. Called today and they still never called or did anything about it. Thank god for customer service they found the clothing and shipped it to the correct address. Poor service. Never going back there again. Glad everyone else had grade A service. Update: when he said he couldn't do it. I called and got things taken care of as soon as I got off the phone with because the representative was in shock and was replied "Really"! So now I am just waiting for the package to be returned to my home and I will go from there.

I have come to appreciate this UPS Store. It's unfortunate that others will bring their bad days into business establishments with them or... go somewhere without expecting a possible wait. I stop by when I'm not in a rush and my packages are always in tact and just as I expected. The customer service reps that I have encountered are eager to answer any questions that I have. I gave four stars because I do understand that employees change. I will be by soon and change my rating as I see fit.

Please do yourself a favor and use any other UPS store but this one. Terrible customer service. I hand-delivered 2 packages for Amazon return to the store, and despite clear Amazon instructions for the UPS drop off location to package, they charged me a fee to tape the boxes prior to shipment. Then, reviewing the tracking numbers, one of the packages never left the store, and has "ready for shipment" status on the UPS tracking website. The store manager told me there is nothing they can do, and refused to even look, saying this is an Amazon problem.

I visited the UPS store at 9511 Chef Menteur the complete an Amazon return I had the pre printed labels from Amazon. The clerk informed me I would have to pay eight dollars for tape. I pointed out the boxes were already visited the UPS store at 9511 Chef Menteur Highway on today. I needed to complete an Amazon return. I had four very small boxes containing ten Kitchen cabinet pulls in each. The were securely closed and taped up. I y taped up. he replied the two dollars for each box was for the tape to attach the labels. I requested a price list to see this policy in writing because I had not experienced this charge at other UPS stores. He said it is a franchise business and they make their own rules. I said I wouldn't be returning in the future, I was informed they did not care if I returned.

Response to owner: Thank you for your reply. I am aware of my other options. However, if a person has a package with a preprinted label or an item for packaging with a QR code, wouldn't it be better if there were an option to drop it off without having to enter the store? Like a large parcel bin on a wall or door, or a parcel box outside the store, or a drive/walk up window? Just a suggestion. Original review: I contacted them to inquire about a social distancing way of shipping an Amazon return with a provided QR code. Specifically, a way I could leave then the item with the code, without having to enter their rather close quarters store. They said I had to come into the store. Even with a mask I wasn't interested in entering the premises so I have to arrange a more expensive pick up option with a carrier.

The worst ups store I've ever been to. Their customer service Is deplorable and unacceptable. There were two associates in the store and only one was assisting customers while the other associate just stood there. It was ridiculous. I'll never utilize this place of buisness again. To add insult to injury.... The owner had the nerve to say the other associate was training, when in fact the associate said she had been working there over several months. Just admit your service suck and work on it. Thank you

I just had the pleasure of going to this location and was assisted by both the owner and a young man name Ramsey and they both were so professionals. They helped me to get my copy & fax done so quickly I was so impressed. Thank you both for saving me a trip to the Poydras location y’all have an customer for life.

u people suck. y'all r sooo unprofessional an ignorant. I called today to get info ob my package and that stupid guy that answered the phone didn't no if he was going or coming. he sounded so funny I thought 4 a sec I called the jail house by mistake. i mean he said they didn't have a supervisor or manager couldn't give his name couldn't contact the driver didn't no any info. worst of all when he answer the phone he said ya hello i said is this UPS he said ya I o cuz u didnt state that when u picked up how would anyone no? so ghetto rt?