The UPS Store - New York

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"The UPS Store #4754 in New York offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Between 5th & Madison."

Address: 243 5th Ave , New York 10016, NY, US

Phone: (212) 213-1043

State: NY

City: New York

Zip Code: 10016

opening hours

Monday: 08:30-20:00
Tuesday: 08:30-20:00
Wednesday: 08:30-20:00
Thursday: 08:30-20:00
Friday: 08:30-20:00
Saturday: 09:00-18:00
Sunday: 11:00-17:00

Update Info

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Reviews

It’s 11 o’clock in the morning they’re still are still closed. This is the worst UPS store. Corporate should come and investigate this operation. Every time I I need to pick up a package it seems to be lost. There is no organization at the store. It is poorly run. UPS corporate needs to come and examine the store as it does not represent their company well.

Came for notary services, made an appointment and called to make sure he was there. Had to get wills signed with two kids in tow. Notary was super nice and prompt, and didn’t charge us at all. Great experience, and it was during the holidays when they were super busy.

The self service printing station over charged me for no reason. I tried to get a refund but they refused to help and just told me to email someone from corporate I believe I never got my Money back it was a simple printing job a prepaid label for $3.00 and they charged me over $20. I have zero proof of my time at the station… just what they charged me. Ridiculous I won’t be back.

The employees at this location are super professional and kind. They are well prepared and took care of my shipment very efficiently. The manager is the notary public for the location, you can call before to go there, to make sure she is available.

$3.50 charge for a prepaid label and charged my credit card for $20 for just signing in on computer and trying to print even didn’t print anything…. Absolutely ridiculous and the person wasn’t helpful at all

Had a really good experience with this UPS Store. Both of the employees were very nice and polite and we're willing to help me out. Extremely satisfied. If you ever need any help ask for William.

This must be the most rude person I have ever had the chance to interact with ever! It is not surprising this store has 2 stars. The attitude of this person was absolutely ridiculous and for no good reason. She was yelling at an old lady in the store right before I approached her. I waited for 30 minutes for “Kimberly” - the notary, before being thrown out the door because I dared to come close to the counter and tell her that I need to notarize some documents. Her colleague was very amused by the situation.

I have never been treated like this before in my life. How can people that are disrespectful, impolite and rude could work with customers? Please go to another store if you want to be treated like a human being. I have already reported this to UPS and I was not surprised when I read other customers’ experiences in Google. The lady was ignoring me and making laugh at me with the other store manager I also saw that in other comments, I hear you. I hope actions will be made so this unpleasant experience won’t happen again to other customers.

THIS WAS THE MOST DISTURBING & UNACCEPTABLE BEHAVIOR I ENCOUNTERED IN MY LIFE !!! The lady that claimed she was the store manager in that location 2 E 28th Street ,NY,NY around 11 am on February 1,2022 was the rudest & unprofessional UPS customer service I met.At first I asked for her Supervisor because she blocked me on that spot not trying to help me all I asked is to help me to use their Wi-Fi so I can get an access to my return code that most of the other UPS workers there always helping me with my previous returns. Aside from refusing to help me ,she just swear, yelled & asked me to leave. I felt really so bad because I’m a nanny & I have my boy 2 &3 month old with me that time hearing this swearing & yelling.It’s unnecessary behavior unfortunately that he needs to hear .I asked her name & she said Ashley but when I asked her full name she said why she gonna do that I might be a robber or criminal so she refused to say her full name.I literally went to the UPS store mainly just to return something but didn’t expect I will experience that kind of treatment & disappointment.I can tell she so miserable in her job & she doesn’t deserve working in that place.I reported her already & got my case number.Just waiting for the owner to review my complaint .I always feel bad if other people are in trouble but this lady needs to learn a lesson & hoping for a disciplinary action.

Just waited over an hour at this location and ended up leaving before I was helped.  There was only one person working who instead of servicing each person in a timely manner, decided to try to help a bunch of people at once -including people who arrived after me because they had labels already printed.  I get that it is Christmas time and places like this are very busy, but it seems like they should have thought ahead and had more staff, and the staff that was there should have focused on one task at a time to be able to actually get her work done.

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