The UPS Store

I'd like to commend Nick and the entire staff at this location who were working on the evening of 8/31/2022. Their friendly attitude and willingness to help blew me away. While Nick was helping me and I had a transaction that was taking a long time the other employees stepped in to make such the other customers were taken care of in a timely manner. this was one of the best experiences I had in a long time . your staff there rocks!

I go to this UPS store all the time because it's the one that's closest to me. And i can say thus far i have not had a bad experience. Sometimes the lines can be long but the associates are always friendly and helpful.

The associate told me not to ship overnight, that they can’t guarantee it. Convinced me to ship 2 day air, the package arrived 5 days later with spoiled perishables. Went back for a refund and was given the run around. Told to call corporate and corporate informed that they don’t refund 2nd day air, only over night. $200 down the drain and a ruined Christmas. Shipping USPS from now on.

These people at the store is very unprofessional, the store is advertised as operating from 8 am-5pm on certain days and they close the doors from 4:45 and refuse to let anyone in or pick and choose who they open the door from. Why do you guys still have a job is beyond me, but you guys really need to do better because this is unacceptable.

It’s been weeks since I dropped off the package at this UPS location only to find out my package was never delivered. Dont ignore the reviews if you want your items shipped.

Let me be frank and to the point - the reviews for this UPS Store are spot-on. If you're assisted by the gentleman here, he's absolutely helpful, courteous, and extremely knowledgeable. I met him on my second visit, which was necessary due to my terrible experience with the two ladies who processed my package on Monday night. I asked a simple question regarding the logistics of the last pickup time for the store and they rudely brushed me off and thought I was trying to confront them. As a result, my package which was paid for with UPS Next Day Air Saver went mysteriously "missing" and stuck at the location without any further tracking updates for the next 48 hours. I returned to the store to inquire about my package and the gentleman there provided all the necessary information to file a claim. After doing so and going through the proper UPS channels, the tracking updated to show that it was finally "In Transit" from that location. If you don't want your package to be at the mercy of these power tripping ladies, avoid this location at all costs. Look at them the wrong way and who knows, maybe your package might end up tossed haphazardly into a random forgotten pile in the already cluttered and unkempt excuse for a business. On a final note, do NOT go by the latest drop-off time that is listed on the official UPS site for this location 6:30PM, as the driver that goes here usually picks up well in advance at around 5:30, if not earlier. There are plenty of other UPS stores in the area that are worth your time and money than this place.

I must say that since the young man started working at this store, I think his name is John or Johnny. He is great with the customers, he is efficient, knows how to multi task and keep the lines moving. He smiles and welcome you. He is able to help two to three customers at the same time; that’s remarkable.

Went there at 2:37 on a Saturday when they’re SUPPOSED to close at 5. A sign on the door “temporarily closed” but the door is still open. The kids behind the counter just saying “we’re closed”. Who runs this establishment?

Never answer the phone, I even called the store while being inside and I watched the 2 young employees not answer.

Those black girls do not know anything about customer service. Very rude