Tim Hortons

After going to this Tim Hortons and others in the area, I’ve almost stopes going there altogether because of poor customer service and bad management. And even thought this location has been better than most it was still in need of a little help. The last few weeks I’ve noticed tremendous improvements with the store. The staff seems happier and more proficient. My food has been correct and the first time, the wait time has dramatically change for the better. The new manager Kyle has done a fantastic job changing the atmosphere at the store in his short time as manager. Good job Kyle and Tim Hortons staff, I’m glad we have a good Tim Hortons in the Reynoldsburg area again.

This place is great!! We ordered our food. The staff was very patient with me because I didn't know what I wanted. It was my first time eating inside. But she was friendly and helpful. She fixed our meals and made our drinks. She was a great person to be working for them. And she offered us desserts. We picked some out and she bagged them so they would survive the bus ride home. She was Great!!!

Absolute worst fast food experience I've ever had. Waited an entire hour for our drinks and finally had to leave without them because the employee making them was so rude and moving so slowly that it must have been intentional. There were so many orders up on the screen that hadn't been made or bumped that they couldn't even find ours. We watched her get into an argument with a customer who had been waiting even longer than we had, and another customer had been sitting for half an hour for a lemonade, at least 10 people walked out without their orders before we decided to. I understand it was a busy day, but the lack of professionalism was absolutely unacceptable. An absolute waste of money and time.

Thee older lady named Linda is beyond rude. Second time she's messed up my simple coffee order and each time she acted like it was my fault. Usually this place is packed seeing how it is downtown they usually do their best but always seem short on help. I go almost everyday and have decent service, but I feel like the past month the service is declining.

This is absolutely the worst place to go get something today. The employees all seem to have very little to no experience with their jobs. And none of them have been educated at all about their menu items, and are completely ignorant on how to make any of the sandwiches & other food items. Then they get very rude & upset toward you when you let them know your order is made wrong. I feel they need to fire every employee there, and put people in there that work there because they enjoy their job and are grateful for being able to work for that establishment.

I stopped at this location twice while in Columbus. The first time the service was fine. The second time I went was in the morning. They opened late. It was after 8 am. I ordered 3 breakfast meals and never received my hashbrown sticks. I also never received a receipt to see if I was charged for them. Also there wasnt any donuts made. This location only has 2 booths that were taken up by one person in each booth. I suggest that this location puts up signs booths are for 2 or more people during peak times. It makes it difficult when families have to sit separate. Also be aware there are no restrooms at this location.

Girl behind the counter was very rude and took forever taking our order, and then they promptly messed it up. My friend asked for cheddar on her sandwich instead of american and they even repeated it back and then made it with american anyway, and my pumpkin spice muffin was a doughnut so we had to go back in. Also, after waiting more than 10 minutes for our food and drinks they tell us that they're out of milk, at 10:30 on a Sunday morning. Any of this may have been forgivable if they were busy, but they weren't.

Worst place for real customer service. Wish I didn't get my beverages here. Had to wait while employees were outside smoking cigarettes. I would like to get my coffee from there after a good change of the entire staff. Broad and High street store needs the health department to do a thorough inspection.

Went to get 3 dozen donuts for our staff. Got there just after they had restocked the display and the lady working said "oh he's not going to be happy". When she told the gentleman working that he needed to provide us with 3 dozen donuts, he was visibly ticked; walked to the back kitchen; and came out with three boxes of donuts. We didn't think anything of it until we got back to the office and opened them - they looked like day old donuts. Hoping we were wrong, we took a bite, and sure enough, the CRACKING sound like the crunch of a a tortilla chip of the HARD frosting on one of the donuts was proof enough that the employee had definitely given us the day old donuts that had been removed from the display and stocked with fresh donuts. GROSS. Will NOT be going back. Rude staff and disgusting food standards.

The service and food here are pathetic. I suspect my melaninated skin was at the root of my experience. The bun on my sandwich was badly burned on one end. When I brought this up to the manager, I was met with indifference. I'll show them indifference. It will be a cold day in hell before I visit another Tim Horton's.