Today's Automotive

I took my car in for a diagnostic and they were able to get me in quickly and when it worked for my schedule. The man at the front desk was informative and friendly and they printed out the issues I needed to fix on my car which I liked because I always forget the terminology. Overall a great experience.Service: Auto maintenance

I tried Todays for the first time a few years ago when my alternator went out in my 2007 Honda. They did a great job taking caring of it. Went back a while later for another problem starting my car and they also took care of that no problem. Appreciated their work on my electrical issues. Recently I called asking if I could bring my car back again to diagnose a loud whine. I was told they were going to be closing down for a week a few days later, but they would still look at it. Dropped it off and got a call later that they thought it was a faulty alternator they installed a while back and they were going to replace it under warranty. They did that, but I got another call the next day that the whine was still there. They thought it might be related to power steering and we’re going to replace a part. A few days later came and picked up my car…the whine was still there. I was told that it was quieter but it was likely still there because it was just an old car. I couldn’t take the whine anymore so I took my car to Honda. The service dept. had me start the car upon arrival and he was able to diagnose my whine instantly. It was my AC compressor. They replaced it and sure enough my whine was gone when I picked it up. Not sure why Todays couldn’t figure that out, but needless to say I unfortunately won’t be going back.Service: General repairs & maintenance

My radiator went out just as I got to work and I had to have my car towed to get repaired. My normal shop couldn't get to it for several days, so through Google, I found Today's Automotive and was encouraged by the positive reviews. After talking to Michael on the phone, he gave me a fair quote and was able to get my car in right away. After replacing the radiator, the water pump began to leak gotta love 17 year old cars. After another day of work, the new water pump, belt, etc. was installed and I was back on the road. As a single mom just trying to have a safe vehicle, I greatly appreciated everyone's effort to get it done fast and right. I will be going back when the need arises. Thank you!Service: General repairs & maintenance

I’m a new resident to Salem and this was my first attempt at a AAA facility. In short, the entire experience was a nightmare and I highly caution anyone against going here. That may sound extreme considering their overall rating here is 4.5 stars, which is was swayed me initially, but the service I received was absolutely unacceptable and appalling, and very confusing, for such a highly-rated AAA shop. I certainly wouldn’t take the risk again nor recommend it to anyone else. From the very beginning it was clear that this office is not organized or puts their customers first. I never received a 24-hr callback after requesting an appt, so I showed up anyway, of course, to find them surprised at my being there and seeming annoyed. They took me regardless, and it seemed they were busy. The office behind the desk was full of unopened boxes and was generally a disorganized mess. I got no phone call the whole first day, and had to call them the next morning, only to get a quote for a tire issue that wasn’t well explained to me “it’s flat and we can’t fix it”, and I didn’t receive a quote for the basic maintenance that had been done, which I found out at pickup was over $100. I had to flag someone down to come to the office when I arrived to pickup the car having refused the quote and replacement of two tires over the phone, and he a different guy than the first one seemed disappointed and surprised I hadn’t been quoted for the $100 work before coming. He did a poor job explaining what was done to the car and what I paid for. Obviously I had no choice but to pay for it, so I did, and then another customer jumped in to pay before I was done with my time with the mechanic. He took her payment and I awkwardly stepped aside, and then another staff came in clearly not a mechanic and just took over for the mechanic, and he just went back to what he was doing before, leaving me with a flat tire and wheel leaning up against my car outside. I went outside and flagged him again to come assist me, and before putting the tire into my trunk, he explained in more clear terms and showed me what was wrong, but also tried to push four new tires on me when it didn’t seem necessary. I ended up scheduling an appt with Les Schwab down the road and getting two tires the next day, $30 cheaper than this place, and the tires I got are also better. Whatever great reputation this place had at one time has been lost and destroyed by whoever is running it now. I couldn’t recommend this shop to anyone, and won’t be going again. Also very surprised they still have a AAA certification! Yikes!

I've used Today's Automotive tow service twice and mechanic needs distributor cap issues and have received excellent treatment and service. Staff and management are incredibly friendly and helpful. Prices are reasonable and the free rides to and from were well appreciated. They will always be my first choice for automotive services; 5+ stars!

Great service. Always honest about what does and does NOT need to be done as far as work. I have used them several times for repairs and the price is reasonable and work is done efficiently. Also, I have brought in vehicle with concerns several times and they checked it over and made sure nothing was wrong. Very good customer service and great attitudes would recommend highly to anyone who needs work done on their vehicle.

Grandma from out of town I just had my tail housing adapter put in by them give me a quote at for $500 roughly came out to be $750 or $669 doesn't want to shift right underneath the vehicle and my wiring harness three of my wires were ripped apart they didn't bother to try to fix those or let me know even though I knew about him when it had happened at this. They would fix it but that's what I get for thinking other than that I give him a thumbs up and thumbs down maybe two thumbs down I'm not satisfied had to drive an hour back poking in my truck with a breakdown again