Torrid

Wanted to purchase a swimsuit that was online only so went to see if I could find a similar style swimsuit to try before buying. Not only did I not find anything similar but the customer service was probably some of the worst I have ever encountered. Was never greeted and when finally someone did acknowledge myself and my husband, I was just about to walk out the door. I was already a bit disappointed by lack of selection but the poor service topped it off. Will probably never return.
1 7 years ago (30-04-2018)

Horrible service. I went in the afternoon on Sunday and the sales associates were rude, disrespectful, and unhelpful. Particularly the redhead lady with glasses and a black shirt with flowers on it. She had a smart mouth and acted as if she had an attitude that I asked for a dressing room. Will never patronize torrid. Especially not this location.
1 7 years ago (06-05-2018)

Don't go to this store. Extreme poor customer service. Won't return items even though they can look it up see the cost and I used my torrid card to buy it. Of course not what they said when I opened my card with their store. If I could give it no stars I would.
1 8 years ago (19-12-2017)

I love this Torrid. They always have what I want. Ro is the best at customer service. She is very attentive and amazing at what she does. That is why I love coming to this location. Thank you so much Ro for the amazing service and for making my visit so fun!!!
5 8 years ago (26-10-2017)

I’m only giving this specific shop 2 stars cause it has a great range of clothing and shoes but it’s customer service is piss poor I knew what I wanted I had a last minute event to go to whilst on holidays in Vegas . There is small dark hair lady that works here very rude I was in store for 10 minits I had to approach staff for assistance with 3 store people there and only me and one other lady in store . I then found what I needed waited at the register for a further 15 minits for the same lady to ask who was next? Lady behind me told the shop assistant I was her response was “oh no your this side she’s over there” then served the lady behind me first! I then waited for another 10 minits for service as one of the other assistants was on the phone the whole time helping some one which was all good if I wasn’t short on time or didn’t need shoes for a dressy event I would have walked out! Future advise for this store please greet your customers in a warm manner if they look lost usually they need advise ladies 🤯
2 8 years ago (13-12-2017)