Total Body Laser & Med Spa

I had a consultation mid-April and that went well enough. I was choosing between this place, and another local company to do laser hair removal on 2 different body parts. I have darker hair, and darker skin and will most likely need more sessions on one of the areas so I decided to choose this company for that part because they have a package price that allows lifetime visits if needed (I chose another company for the other body part that I was interested in). In person, after my consult setting an appointment was easy enough although they were training new staff and I was the test appointment, so it took a pretty long time but I didn't mind and I went on my way. Shortly after I decided I wanted to do it sooner, so I called and scheduled a new appointment, also fine. The problem came when I realized that I had made that appointment shortly before something else I had previously committed to, and needed to adjust the time. I called and spoke with I believe Tammy, but I'm not 100% sure (it did start with a T for sure). She was friendly and I explained what the rest of my day was like, but that I really wanted to get this treatment done today. Tammy (?) told me it was no problem and to come in at 6:30. I arrived at 6:15 and waited for 5 minutes before someone came out from the back to greet me. She did not introduce herself, but asked what I needed, and I told her I was there for my appointment. She looked confused and said "Oh is it for a massage?" No - I told her laser. Confused look again. She said she would be right back, and went to the back again. At this point, I'm not feeling all that great that she has no idea who I am but maybe her shift just started, and she hasn't looked at the schedule. She comes back a few minutes later, and asks for my name. I give it to her and she goes back to look at the computer. Then she says "Oh we don't have you scheduled until 7:15." More concern on my part. I told her No, I had called earlier and spoke with someone and they scheduled it for 6:30. Had it been 7:15 that wouldn't have worked for me that day, and I wouldn't have agreed. She said "Well we don't have you down until 7:15, and Heather (who I assume is the laser technician) is busy right now, but she'll be done shortly so you can wait" in a pretty rude way, as if it's my fault that whoever I spoke to earlier told me to come in at 6:30 but marked it differently. I asked her if I was going to have to wait until 7:15 and again, in a short snippy way she said "No, we wouldn't make you wait 45 minutes." Which again, OK fine.... if she can do it sooner and I told you my appointment was at 6:30, why almost argue with me about what was on the schedule vs what I was told? I was just really turned off by the situation, and how she spoke to me so I decided to leave. I told her I would like to cancel and she rolled her eyes at me, again almost annoyed at me, for her company making a mistake and asked when I would be rescheduling. I told her I wasn't and she just stared blankly at me, upon which my boyfriend spoke up trying to explain to her that it was really her attitude that had turned us off, and she cut him off mid-sentence and said you are allowed to take your business anywhere you'd like. So we left, and I will be taking all of my business to Radiance Skin Therapy. The location is better, the atmosphere was more enjoyable, and staff are so much more friendly. I immediately felt comfortable there, and that was not something I experienced at all at Total Body Laser.
1 7 years ago (03-05-2018)

I get really bad shave rashes on my under arms so I did my research and went to consult at three different places and Total Body Jody was most definitely the winner. They listen to your problems and are very professional. They easily work around your schedule. If you are thinking about any laser hair removal Jody is the best!
5 7 years ago (27-03-2018)

I highly recommend the stretch mark laser for anyone struggling with stretch marks. After 4 treatments my stretch marks are barely visible!! I hesitated treating my stretch marks for many years because I didn't think I could afford the treatments and I didn't think I would see significant results but I am very happy with my results so far! Stacy and his team are awesome, they made scheduling very easy and were also to able to set me up with a comforatable payment plan! I could not recommend enough !!
5 7 years ago (09-04-2018)

I had stubborn tattoos that couldn't be lifted from traditional lasers. I now have had my second session with total body laser skin care, and my tattoos are gone. Don't waste time or money anywhere else. They have amazing knowledgeable staff and and many different services available.
5 8 years ago (13-10-2017)

We travel almost five hours for Picosure treatment here. After years of poor laser results in our local market, Stacey's expertise and state-of-the-art resources saved my son's skin. Staff members are friendly, and the facility is warm and comforting. Don't hesitate to call Total Body Laser Skin Care! Highly recommend.
5 8 years ago (04-10-2017)