Reviews
5 stars all the way!! Everyone was amazing & my CLK 350 Mercedes is on the road again!! I am very pleased with the service and price!! U guys deserve 10 stars
Good work for a fair price. Staff were very helpful and squeezed us in last minute to deal with an engine light issue. Highly recommend.Service: General repairs & maintenance
I have a young adult child in Memphis who was driving one of our foreign cars while hers was being repaired. She brought the BMW home at Christmas and the radiator died on her trip home. We had a friend recommend Tracy’s because we knew no one in the business, since we aren’t from there. I called Sam, my husband called Sam and I’m sure we were annoying but he couldn’t have been nicer. He was honest and the price was fair for a BMW. I absolutely recommend this business.
I was visiting Memphis from Jackson Mississippi. When my car all of a sudden stop moving . I was stranded 300 miles from home . I called around looking for a reputable, reasonable business . Tracy’s wasted no time getting me in on Presidents Day. After having my Infiniti towed to his shop he called me in less than 30 mins with a diagnostic to tell me My axle had broken They tried to find one nearby but wasn’t lucky . They had to overnight the part. They called me at 11 am to say the part was there and at 2:26 he called again to say my car is Fixed and ready to go. Unbelievable !!!!!!!! in only 1 day I was good as new. I made It home safely and no issues. The price was reasonable for the service and labor . Really nice customer service and explained everything in non mechanical terms so I would Understand lol . Highly Recommended.
I recently took my Mercedes to Tracy’s to get a head light replaced. I originally called to inquire if Tracy’s would not only be able to replace the head lamp, but also program it. I was told yes and yes! A week later I brung my vehicle for a diagnostic and to get a quote on parts and labor cost. I was told $2600 would be what I was looking at. So a few days later I bring my car in, and I’m told that it will be ready by the middle of the next week. Fast forward, after 3 weeks of them having my car, they were able to replace the fixture, however they installed the fixture improperly headlight is pointing downward and furthermore were not able to program it properly so it doesn’t function properly. And to add I ended up paying exactly $4000 for the half way done service. Great guys on the phone but things were not what they said it would be and I honestly feel ripped off.Service: General repairs & maintenance
Always on time and quality. They don't BS... They tell it like it is and then fix it. Glad I found them...you will be too.
I normally don't write reviews and don't like reading long one but had to give Tracy's a shoutout. Quite view: Very professional, respectful friendly staff and Quality fast service. Extended view: My car broke while on vacation i couldn't not find dealership to take my car. Search and found Tracy's Foreign cars. I called and spoke with Sam explained to him my situation, he helped me get my car stared I was able to drive it to his shop. In spite of him being super busy he took the time to fixed my Car and saved my vacation. Sam, Thank God for people like and your staff. It's hard to find good honest folks today, thanks for all you done for us you guys where a blessing.
The place I normally take my Volvo could not fit me in. They recommended Tracy's. I felt like they were honest and did a good job. the repair was done in one day and at the price quoted and there were no problems. If another shop is comfortable with you that is always a good sign.