Transat Travel

Came in with my family to try and get some information about a trip. There was only one agent working and she was talking to another couple. We patiently waited for about about 45 minutes for her to finish with the current clients. The reason for the low rating is because she never acknowledged us, never said 'hi' or even said "I'll be with you shortly" or "come back in half an hour" it was terrible customer service. We ended up leaving and going to the Flight Centre and got better and prompt service there. I would say avoid this place unless you like being ignored.
1 8 years ago (25-09-2017)

Wow, Petra Buding at Fairview mall Transat Travel is one of the most unprofessional people I have ever dealt with in my life! I have never wrote a review on a place but the experience I had was so astonishing, especially for a person who works in face to face customer service and over the phone customer service. My cousin is in the process of planning his wedding in Mexico, the deposit is due in April (May now but thats besides the point) I emailed Ms.Buding on January 26 I did not recieve a response to my request for information so I could arrange my finances and schedule till March 6th. Ms. Buding then infomred me that she had other things that took more priority then simply shooting me an email with the information i requested. She then began a sob story on how she works 12 hour days and still can't find enough time to do everything she needs to .... well hunny that's not my problem if you can't time manage yourself and prioritize people who are about to spend almost $2000 on a trip that is a LIFE EVENT, not just a stupid march break trip for $400. On top of that comment she said: "I'm also doing this on my day off in hopes to get caught up" excuse me? What do I care if you're working on your day off and even if you are you do not tell the client this! What was she looking for sympathy? I recommend not booking with this lady who clearly is so unprofessional she has to resort to looking for sympathy for taking on too much work. She has now forced me to begin planning my own trip instead of being able to stay with my whole family at the resort. Thank you so much Petra and Transat for completely ruining a week that was suppose to be taken care of and looked after, a week that I should be spending with my family but due to people negligence and unprofessional demeanor I now have to stress about getting myself there to be able to celebrate someone who is important in my life.
1 8 years ago (18-03-2017)

I phoned to get informatjkn about booking a flight out of Istanbul and I was guided through the process and everything was explained in detail. I will be booking through this agency. GreT service.
5 8 years ago (02-02-2017)

DO NOT GO HERE TO BOOK A TRIP!!!!!!!!!!!!! THEY DON'T CARE ABOUT THEIR CUSTOMERS!!!!!!!!!!!!! ALL THEY WANT IS YOUR MONEY!!!!!!!!!!!!!!! My wife was treated very rudely when she went to pick up our tickets the day before leaving for our trip. she was just handed the tickets.There was no thank you,have a nice trip...no nothing.She was handed the tickets and all he said was here are your tickets.....very rude and very unprofessional. The resort that we went to was highly recommended and I personally would not recommend this resort.The doors do not fit very well in the units and the wind comes whistling through the doors making it hard to sleep at night. Many things about our trip were left unexplained and we haven't travelled for years so we are very inexperienced.They took advantage of this. Very rude service at the agency. We probably would have upgraded our trip if given the option but this was not even offered so as a result,when we arrived in Cuba,we were famished because no food is given on the plane unless you want to pay a small fortune They are not professional,they are rude and they are very uncaring I would not even use these idiots to rent a car I will NEVER use this agency again.EVER EVER EVER!! I can not stress enough as to how poorly we were treated
1 10 years ago (24-10-2015)

Staff are very rude and unhelpful - recommend avoiding.
1 9 years ago (20-12-2016)